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Randy Wise Buick GMC

(820 reviews)

Reviews

(820 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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2014 Cruze

Bryan was great. Never any pressure, which I prefer. Everything was great when I showed up for purchase. I would use him again. Car in great shape.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent service

I am very pleased with the experience I had at Randy Wise. Everyone was very kind and helpful in the process of buying a car and getting a loan. Noelle and Nick did a great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Amazing experience

Noelle worked very hard to help me get into a newer, safer, more reliable car for myself and my daughter! She is an amazing dealer who will do whatever it takes to get you into the vehicle of your desire!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Experience

I am very satisfied with my experience with Noelle. She was pleasant and did not waste any time in getting everything together for me. She made the process simple and sweet!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Amazing!

My husband and I worked with Noelle on 2 of our vehicles. She was absolutely amazing to work with. I wanted certain things and she worked hard to find them and find what we were looking for she had vehicles brought from other locations. She communicated with us even when we weren't at the office. She was honest, and she was NOT your typical pushy sales rep she didn't make us feel as though the vehicles were pushed on us or we had to walk out of there with one. It was more of a case of her searching and looking for something with the descriptions of what we wanted. We also didn't have to sit in the office for days on end to make this happen. It was quick, and easy. She is absolutely amazing and I would recommend anyone and everyone to go see her. You would walk away satisfied and happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Recently leased a GMC

I've dealt with Randy Wise dealerships for over 12 years. I feel they are the best ever... very personable and professional. JJ Jones had been my sales rep for at least the last 3-4 vehicles. Just always a pleasure to have him in my corner helping me navigate through the process. (And no he did not pay me to say any of this.) He truly is a awesome sales person for your dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

BEST CAR-BUYING EXPERIENCE

I am 53 years-old and this was by far the best car buying experience in my entire life. I worked with Joseph (JJ) Jones and his assistant Dana over at Randy Wise Buick GMC in Fenton, MI. After test drives and side by side comparisons of the Buick Encore and a competitor vehicle, I drove away from the dealer in the Encore. I never once felt pushed by JJ, but instead was given sincere attention; my questions were addressed and Dana even made certain I understood the workings of the dashboard and On-Star system. My phone was synced to the car before I left. Seriously, the customer service provided by JJ and Dana will bring me back, right to their door the next time my husband or I need a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2014 CRUZE LT

I was looking to purchase a used Cruze for my grandson at Randy Wise. JJ was simply outstanding is setting the stage for a surprise 16th birthday present. JJ had orchestrated balloons and ribbons to make the day special and one that my grandson will never forget. Well above the norm.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My only car source!

Oliver Hackey is a great salesperson. Helpful, honest, and great prices. I have now purchased 4 cars from him - and I am a very fussy buyer. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Professional service always

Because I would only buy a car from Oliver Hackney the most professional salesman I also have my car serviced at Randy Wise. I never feel that I am being taken advantage of because I am a female in a man's world. Within this past year I recommended Oliver at the Randy Wise Dealership to two female friends who both bought a vehicle from him. Everyone is so professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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