Randy Wise Buick GMC

Where do I begin. My car was in for two weeks and the first week I received nothing from the service person Dustin for that entire week. I called the beginning of the second week to be told I tried to call and left messeages. That was not true. Then I receive a call to say they still hadn't figured out what was wrong but was not the head gasket. I was told condensation is why my oil was creamy. That is very unusaual to have condensation in the oil. Then they finally determined it has something to do with the previous oil leak they fixed and didn't close a valve or something all the way. However, Dustin the service person lied to me and said it wasn't anthing to do with that and it was $150.00. He had also said they would change the oil but no they just toped it off. I called the service manager Joe who then told me the truth. I did not owe anything for this due to the previous issue causing this issue. I am really upset that I have no choice but to take it to them for my extended warranty or I have to pay a deductible. I feel I should be able to take it to another dealership that is GM for repairs without paying a deductible. I don't feel that Randy Wise in Fenton is reliable. I do not like being lied to. First lies about calls and messages and then to lie about what caused the white smoke and creamy oil and to try and charge me $150 for something they caused. What is the point of paying for an extended warranty that is supposed to be bumper to bumper and then I get told I have to pay for some parts. I am very disappointed in them and GM for allowing such things. I will not be buying a new car from them in the future.

Every party of the car buying process was smooth and easy! Dealership and slates person were helpful and extremely friendly! Our salesman Brody went above and beyond to make this a smooth transaction.

From the receptionist, to the saleswoman (Kristen), to the credit person, it was a breeze!!! After 50 years of driving Ford products, we switched to a BUICK. The process was easy for us, may not have been easy for Kristen dealing with 2 senior citizens!!

Mike is always friendly in the Service Department. He took care of everything and double checked to make sure the extended warranty covered the repairs.

Worst experience buying a car, ever. Bought a used car here December 9. 2 months later, check engine light is on, ABS system fails, and tire pressure sensor is messed up. Got an inspection myself before purchase and you guys said the car was inspected as well. Tried to charge me $5500 to fix everything. David in financing in used cars is a complete liar, he added $2874 of ?total care? warranty that I NEVER asked for. Took 2 1/2 months to get a refund. Noelle was my first sales rep and once she got her commission she blew me off for any help after a good first interaction.

Knowledgeable service representative. Time of wait estimate could be closer to reality. Work was done to my satisfaction. I continue and will continue to Wise for all my service and repair needs.

Service was done quickly and very satisfied with the time it took! Service was very friendly!

2nd try to repair a tire. Another $26, and still I lose 5 psi per day. Crappy repair, 2nd attempt. had to pay both times and still leaking. What a hassle. Will go to Belle Tire.

Great personal attention they stayed after hours to finish use up to take our car home that same day!

We had a great experience buying our new car. We had very personal and comfortable attention from Oliver and Jonathan.