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DeLacy Ford

(376 reviews)
Visit DeLacy Ford
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
New (877) 460-4315 (877) 460-4315
Used (877) 428-4323 (877) 428-4323
Service (877) 242-8585 (877) 242-8585

Reviews

(376 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DeLacy Ford from DealerRater.

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Great dealership, met all my needs and expectations.

Great dealership, met all my needs and expectations. Will definitely recommend to all my friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Terrible follow-up.

Terrible follow-up. I expressed interest in a Ford Edge..I was told it was in going in to the shop for prep. I asked 3 seperate folks for an update on 3 different occasions with ZERO responses. Terrible customer service. Would not recommend this dealership what so ever.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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had a simple recall on my van, no issues going in.

had a simple recall on my van, no issues going in. Van starts knocking hard within two miles of the dealership. I politely asked lynn and joe to repair it. They told me over two weeks later there was nothing wrong and I would be paying the tow. I asked why there was oil coming out of the transmission and they said not our problem. Right. I've been coming here for many years and will never return.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

i have purchased atleast 10 vehicles here but will never

i have purchased atleast 10 vehicles here but will never buy another one. service is pathetic,most recently had to have my wifes explorer towed in.10 days later im still waiting for them to look at it,also was told im 9th on waiting list for a loaner,after numerous calls to service during those 10 days with no return call,finally got ahold of somebody only to tell me im still 9th on list for a loaner and nobody has looked at our explorer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Just outstanding service handling everything in the

Just outstanding service handling everything in the superior way Recommend to anybody keep up the good work hope to do business with You

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Sick and tired of the hail divots on my hood and trunk

Sick and tired of the hail divots on my hood and trunk lid of my beautiful old Lexus. Spoke to Kimo and Jeff in DeLacy bodyshop. They gave me an incredible estimate to not only fix the hail damage, but blend the lower rocker panels and roof top as well the was sun damaged(Florida car). They took their time, informing me daily on the status and a week later Kimo asked me to come in and It was Gorgeous! It looks like a new car! Great work, super nice guys, the price was amazing! I can't recommend this shop and these guys enough.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Worst dealership I every, they don’t honor warranty’s

Worst dealership I every, they don’t honor warranty’s don’t care about their customers!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Before I say anything, go to this dealership!

Before I say anything, go to this dealership! It's worth it! I was sold my first car here and admittedly I went in with a bit of a poker face on. But, to my Surprise, not once was I ever left feeling like I was being taken advantage of. I worked with Ken Blaszak who's one of the most genuine salesman I've met. He was excellent as well as the manager. I was given a fair price for my vehicle and not once was I left in the dark as to what was going on. There are some great people at that dealership and I couldn't recommend any other place than here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Wonderful experience with salesperson Sal Khan.

Wonderful experience with salesperson Sal Khan. Explained everything, and he did most of the work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I had the best experience purchasing a vehicle at DeLacy

I had the best experience purchasing a vehicle at DeLacy Ford! The car buying process was seamless! My salesperson was incredibly knowledgeable, helpful, kind and he worked with me on getting me into the car I wanted. I would recommend this dealership to anyone who is looking for a stress free buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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