Reviews
2015 Ford Escape 30,000 mile service
Extremely pleased, your staff was very helpful, provided me with great service, shuttle service both ways, courteous, friendly,
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sheila, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Great people at Delacy
Great dealership from top to bottom If I had any complaint there is a real need for a quick lane service for oil changes
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
DeLacy Ford, Elma, New York
DeLacy made it easy for me to purchase me new vehicle and drive away. They provided purchasing options so I could choose the best deal for me. It wasn't rushed and I felt like they cared about me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Delacy Ford
The best around. Very easy to work with and the service is great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Devin, your positive review means a lot to us and we?re happy we could help you! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Ford Escape
Repairs and service have always go well at this dealership. except for amount of time it takes. As long as we know what to expect that good. I had a recall and the letter stated it might take overnight, which would have been ok, but the dealer said it should be done later that day. When I didn't hear from dealership later in the day, I called and was told it was going to be till the next around noon. Like I mention that would have been fine. My husband and I could have gotten a few other things done instead of going home and waiting for a call.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Linda, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Delacy Ford
Great Service. Friendly. Professional. Work done on time .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Got what was needed
Had a question about services, but it was handled in a manner that provided me the answer and was effective
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate your feedback, Brett! We hope you continue to choose DeLacy Ford for all your vehicle needs! Take care!
F350 Super Duty
Dolly goes the extra mile for all customers , very professional, lots of knowledge no matter what type of vehicle you have.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Glenn, your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
DeLacy Service
The service writers are fantastic. Even when busy they do everything in their power to fix your problem.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your positive review means a lot to us and we?re happy we could help you! At DeLacy Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Larry Zilliox
The experience was very good. The staff was very accommodating.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase