Reviews
Abigail was great to work with.
Abigail was great to work with. She was patient and took time to make sure I was informed so I could make the best decision for me
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Brenda, we're glad to know Abigail provided you with the information needed for your decision at Tradition Chevrolet of Geneva. We appreciate your feedback and are here for anything else you might need down the road!
Excellent service!!
I can only describe it as an excellent experience, very friendly and helpful people. Willing to go the mile extra to make it work. Very welcoming and professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Carmen, we're delighted to know you had an excellent experience at Tradition Chevrolet Buick of Geneva. Our team always aims to go the extra mile for our customers! Thanks for your kind words and support.
Tradition Chevrolet
The service department and sales team are excellent. Ashley Warrick is superb at customer service! Ashley is communicative about what is being done to service our vehicles. Jenny Marion Manager was very helpful and explained our situation with onstar. Highly Recommended! 5 stars! Ed and Chris Traphagen (the traps)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind words, Ed! We're so glad to hear that Ashley and Jenny provided excellent customer service during your visit. We appreciate your recommendation and hope to see you back at Tradition Chevrolet Buick of Geneva!
Service department is excellent
Jeff and Terry in the service department always go above and beyond for me for years.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your glowing review! Jeff, Terry, and the entire Tradition Chevrolet Buick of Geneva team are always here to help you out!
Best sales ever
I have purchased from Jenny several times now. She is very in touch with what you need and want. She has always come through for me so I will continue to go to her and send others to see her
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really appreciate your kind words about Jenny! Thank you for choosing Tradition Chevrolet Buick of Geneva and for sharing your experience. Safe travels ahead!
Dealership fraud!
Financing fraud, I'll never step foot in a tradition dealership again. Tried telling me I couldn't get approved for financing without purchasing their warranty. Their warranty was double the going rate. After back and forth, they were somehow able to get me approved without purchasing their warranty, but my interest rate was a lot higher then I previously been approved for. Had a slew of issues with my vehicle and multiple visits. Cliff, the sales manager was a rude schmuck, and didn't want to replace my fuel pump until I started filing complaints. My advice for dealing with this dealership is to contact the attorney general. I have a pending complaint.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Fast, affordable honest work!
Jeff was able to get my truck in fast for my tire leaking. Josh the tech came out and explained what was wrong and fixed it quickly!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It's great to hear that Jeff and Josh took such great care of you! Thank you for choosing Tradition Chevrolet Buick of Geneva and for sharing your experience. Safe travels ahead!
This place false advertising
Do Not wast your time going to this place they say they will give u kbb book they where $3000 off poor condition. For my 2015 chevy pick up . When I call the manager out on it he got all work up and feed my a line of bs bottom line just don't false advertising on the radio they will give u book value they are blowing smoke up your skirt I get they need to make money but they don't need to rip people off on there vehicles
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Jeff, this review is concerning to receive. We strive to deliver a seamless and straightforward experience, and it is disappointing to see that we left the wrong impression. We do advertise that we will pay KBB, and it is never our intention to mislead or inconvenience our guests. I would appreciate the chance to speak with you to see what more I can do to address this feedback. If you are willing to discuss this further, please feel free to reach out. Best, Cliff Jones - Sales Manager - (315) 789-6811
Owner
Good customer service thank you for your time. I'm sure I will be back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for this positive rating and review. We hope to see you again down the road here at Tradition Chevrolet Buick of Geneva!
Wonderful experience at Tradition
Pleasant and painless car buying experience. Staff was friendly, helpful, and more than accommodating.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase