Reviews
Very accomodating, courteous and very parient.
Very accomodating, courteous and very parient. I had to take my car back 3 times. But not anything they did wrong.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review!
Took car in for yearly inspection.
Took car in for yearly inspection. Great staff and took little time. Very clean waiting area.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review of our waiting area and service!
The service dept.
The service dept. is exceptional. Kudos to Jake for his work ethic & they their waiting room is fantastic. They earned me as satisfied customer & will be from now on.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words about Jake and our service department! We are glad you loved the waiting area!
Salesperson Colin very knowledgeable, explained all my
Salesperson Colin very knowledgeable, explained all my options. He is an asset to the Basil Ford Dealership. Will recommend him to anyone looking for a new vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review on Colin!
The service overall was the worse experience I ever had
The service overall was the worse experience I ever had taking any of my vehicles anywhere for service. The service advisor seemed clueless and the mechanic did a half fast job not sure if he knew how to do a NYS inspection as well as the service advisor. I went in there and told them a front head light was out and some how I still passed with flying colors of the NYS inspection. Most people might be happy about that part but I'm frustrated! Also, thanks for passing tires the barely pass maybe not even and doing a tire rotation for me which I had to pay for. Maybe I should be happy about that part to that you didn't try to upsell me any recommendations or even mention to me about needing new tires. Hopefully yous atleast did the oil change correctly. Little worried to ever trust taking a vehicle for service there ever again! Unless perhaps I want a junker car to pass a NYS inspection.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are so sorry about your negative experience. Please email basilcares@basilford.com so that a manager can further handle this issue.
Jake and Mark in the service department were awesome to
Jake and Mark in the service department were awesome to work with and were very helpful. The pick up and delivery service was very convenient with my busy schedule. Top notch!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the kind words on Jake & Mark!
Jermey at Basil did everything possible to insure I was a
Jermey at Basil did everything possible to insure I was a satisfied customer and I would definitely return.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We are looking forward to your return to Basil!
Timely, Courteous & Quick Service.
Timely, Courteous & Quick Service... I was very pleased. Thanks Again Team of Basil Ford, It was my pleasure.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review! We value your time and glad you were satisfied!
Excellent and professional salesman accepted my offer on
Excellent and professional salesman accepted my offer on a ford transit box truck.Mike was great assist me like family coming to pick me up at the airport and stand behind any concerns about the sale.thank you Mike Worthington
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your great review! We are so glad Mike took great care of you!
Bought my fourth vehicle from this dealership.
Bought my fourth vehicle from this dealership. Still impressed with my salesman. Thank you Basil Ford.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase