Reviews
Great service
Each time I?ve brought my Buick Encore in to be serviced has been a very positive experience. From making the appointment to the completion of the work done I give an A+ every time!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Laura, we're happy to hear you had such a positive experience with our team! Thank you again for choosing Jim Murphy Buick GMC, INC. and we hope to see you again.
Quick service
In and out quickly. Very professional and polite. Knowledgeable techs and reps.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Stephanie, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
Bad business
We ordered a 2023 gmc 2500 Denali with Erin Murphy put a deposit down on the vehicle. We received an email stating that the vehicle would be delivered to dealership on the week of the 12th Dec we got canceled appointments and the run around until first week of January. Went to dealership in person to find out what was going on and we where told that they can't find the truck.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
It is disappointing for us to hear that your experience was anything less than great. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (716) 989-5020 so we can work towards a resolution.
TRUCK SERVICE, OIL CHANGE / TIRE ROTATION
EXCELLENT VEHICLE SERVICE / EXCELLENT CUSTOMER SERVICE
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Very Satisfied
Arrived a couple mins early and they took me right in. Fast and efficient.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Murphy Buick GMC, Inc. and we hope to see you again soon!
Poor follow through and detailing
We recently purchased a used vehicle from Jim Murphy. The car had some minor concerns we wanted addressed. The interior needed to be clean. Carpets were coated with salt ! There was little concern and was not done when we picked up the vehicle. I got the feeling they didn’t care and were unwilling to work with us on a better price for the car. Made us feel like take it or leave it. Not my idea of great customer service.
- Customer service 2.0
- Buying process 2.0
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (716) 393-8900 to discuss your concerns, as your satisfaction is of utmost importance to us. Take care!
Service
Always great sevice. Been a customer over 14 years and have purchased vehicles from dealership since 1994
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for your kind words and this wonderful feedback! We hope to see you soon!
not impressed
like the salesman jerry dias but he retired. service is poor, replaced pistons in encore at 28000 miles. not dealer fault but the engine acted up for 5 months. dealer said i had bad gas and wanted money to fix. finally reflashed computer and it runs and starts ,wow who thought. i have no confidence in vehicle and buick wont help me buy a new buick. never again.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (716) 393-8900 to discuss your concerns, as your satisfaction is of utmost importance to us. Take care!
Not thrilled
Your service department needs work in the customer service aspect
- Customer service 1.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for taking the time to leave us your feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (716) 393-8900 when you have a chance. Thank you, and we look forward to hearing from you.
simple light bub
I was driving back from Ohio a mint 1992 Oldsmobile 98 with 37000 miles.As i was traveling through the area my turn signal bulb went out. I suffer from a torn rotator cuff and was hoping it could be changed. Normally i would do it . The service manager could not be bother to help. I was not worth helping isnce i was not from the area. While not an emergency a bit dangerous driving in traffic with no right turn signal. Fortunately i got a bulb and did it myself, bulb came out easy sometimes they do not. Not impressed with the lack of help. I have bought numerous GM cars would never buy from here if i was in the area.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (716) 393-8900 to discuss your concerns, as your satisfaction is of utmost importance to us.