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Graff Chevrolet Durand

(581 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:30am–3:00pm 8:00am–1:00pm
Sunday Closed Closed
New (888) 565-7235 (888) 565-7235
Used (888) 565-8942 (888) 565-8942
Service (888) 577-7843 (888) 577-7843

Reviews

(581 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Graff Chevrolet Durand from DealerRater.

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so professional with a 'good neighbor' feel.

I so appreciate having your dealership close. Clean! Helpful, everyone is so nice! Should I ever discover a sour puss there it will be easy to over look.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for choosing Graff Durand, Paulette! We are so glad that we have you as a customer! We appreciate your business and you taking the time to write a great review!

Great service

I had my oil changed and tires rotated in a timely fashion. I was able to sit in my car. They informed me of services prior to doing them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for choosing Graff Durand, Jennifer! We are proud that we were able to get your oil change and tire rotation completed in a timely fashion and that you had a great experience! We look forward to seeing you again soon!

always great service

The service department personnel always treat me as a valued customer. Thank you Kayl. The extra attention is appreciated by me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Phyllis, thank you for the great review! We are proud that Kayle and our Service Department did a great job during your last visit! We appreciate you choosing Graff Durand for your vehicle needs!

had lof this time

as always the men where prompt and courious I really enjoy coming to Graff Chevrolet the shop is always clean and they are willing to help you in many ways graff

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Wow! Thank you, Robert for choosing Graff Durand and for taking the time to write a great review! We enjoy having you as a customer and we look forward to seeing you again soon!

great service nice people

It took longer for the service than expected and I had to get to the doctor so the put us in a loaner so I could make to the appointment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, William for taking the time to let us know how we are doing! We strive to provide all of our customers with fast and friendly service. I apologize that the repair took longer than expected, and I am glad that were able to get you into a loaner vehicle so that you could make your next appointment! Thank you for choosing Graff Durand!

Great Service

Had oil changed tires rotated was done in a very efficient manner. All of the employee were very friendly. Very clean facility.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to write a review, Robert! We are proud that we were able to provide you with excellent service during your oil change and tire rotation here at Graff Durand! We look forward to seeing you again soon!

Great service nice people, and clean conditions

You guys have always done good work on our cars. Did not have to wait long for our cars to get fixed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Frank, thank you for the 5 star rating! Here at Graff Durand we strive to provide all of our customers with exceptional service! We are proud that you had a great experience!

Great Service

My salesman, Jason was extremely helpful and informative in helping us make our decision to purchase our vehicle and helped us understand our vehicle better. The finance manager was also very helpful explaining the choices of packages we could purchase for our car. We felt no pressure in purchasing any of these packages which we appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

A 5 star review from a 5 star customer! Thank you, Dennis for taking the time to let us know how we are doing! We appreciate you choosing Graff Durand and we are pleased that we were able to provide you with a great "no pressure" experience!

Mike Raffaelli

Everything went smoothly. Dave Green was very helpful and made me feel at ease. He was able to offer a competive rate which made me choose Graff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for Choosing Graff Durand, Michael! We are proud that Dave Green was so helpful during your visit! We strive to provide all of our customers with an exceptional experience during the car buying process!

Buying a new car

Jason Saunders was absolutely excellent to work with. He made sure we got what we needed. The process was very quick and easy. Jason always makes us feel very comfortable with our purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to write a review, Jennifer! We are proud that Jason did such a great job and was "excellent to work with"! Thank you for choosing Graff Durand and we look forward to seeing you again soon!