Reviews
Efficient and appreciative of my patronage
The sales manager and sales associate bend over backwards to ensure that all my questions were answered in a timely manner. They were extremely efficient with the sales transaction and appreciative of my patronage to their business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Barry, we are ecstatic of your strong recommendation of the staff and dealership! Do not hesitate to call if you need anything. Be safe on the road. We look forward to working with you again! Have a Great Day!
buick oil change
Everything was fine with the buick. Did not have to wait long at all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Monique, we are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Thanks for the positive review! We look forward to working with you again! Have a Great Day!
Great experience as always
I have bought and leased cars from Al Serras for many years. My sales rep , Todd Jaglowski, knows what styles and preferences I have and my wife has. He knows the price ranges I want to stay in and always comes through. When a good deal comes along he thinks of me and calls me. Towards the end of a lease he always starts looking for a new car without promoting by us. He has even gone so far as to loan me his personal car for a few hours while I was getting work done because the shuttle was backed up. I have read many poor comments about the oil change service at Al Serras. Seriously people $12.95? At that price the.customers can be a little inconvenienced. I have gone elsewhere and can't get out for under $40.00. The oil change service is awesome and sometimes you have to wait but it's a great deal and I will never go anywhere else
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Shawn, thanks so much for your feedback. We're thrilled you found our team knowledgeable, and the whole experience pleasant and easy. Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving! We look forward to working with you again. Have a Great Day!
Oil change
Worked out fine but still took a long time for having an "appointment"
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sherry, we appreciate your honest feedback. We're happy to hear you've been well taken care of by our team, and we hope you're enjoying your car. Please let us know if there's anything else we can do for you. See you on the road! We look forward to working with you again! Have a Great Day.
Good Experience
I made an appointment to drop the car off in the early morning and was quickly taken home by their shuttle service. They were thorough in determining what was needing to be done and had all the service done by the end of the day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sue, it's great to hear that you took advantage of our convenient shuttle service. Thank you for your ! We appreciate your review and hope we can continue serving you for many years to come. Have a great day!
great service!
great service! i will definitely return, very fast!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Christina! Thank you for your kind words and review! We appreciate your review and hope we can continue serving you for many years to come. We look forward to working with you again, Have a Great day!
great services
Good service. Highly recommended.....................
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi GrandBlancNurse! We are ecstatic of your recommendation of the dealership! Do not hesitate to call if you need anything. Be safe on the road. We look forward to working with you again! Have a Great Day!
Al Serra GMC
Everyone was friendly, helpful, and professional. The facility is very nice and clean - much appreciated when you have a 1 year old that wants to run around and explore. We are beyond happy with the customer service and the vehicle itself. We use Al Serra for all of our vehicles and will continue to do so.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Brianna! We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer and we are happy our team was able to provide you with great guidance and knowledgeable expertise. Thanks again for the positive feedback! We look forward to working with you and your little one again. Have a Great Day!
Great service
Walked in just to check out some deals and ended up leaving with a great Jeep.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mike! We appreciate your honest feedback. We're happy to hear you've been well taken care of by our team, and we hope you're enjoying your new Jeep! Please let us know if there's anything else we can do for you. See you on the road! Have a Great Day!
Great salesperson
WE return to Al Serra to buy or lease all of our cars because they are honest, helpful, skilled in helping us make a choice! Every question and need is always top priority! they products are quality and funny, we never seem to have to return for service! How about that!? Totally happy with everyone we encounter at dealership! Our salesman, Brian Miller is the best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Carol! Thanks so much for your feedback. We're thrilled you found our team honest, and the whole experience pleasant and easy. Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving! We look forward to working with you again. Have a Great Day!