Reviews
It has changed a bit since the group of people that
It has changed a bit since the group of people that retired left. I realize that there is a learning curve for new people, but the customer respect needs improvement. We used to be greeted with a welcoming smile, that has changed. Hopefully with training and customer experience the new people will be as welcoming.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Fix a leaky tire as I was driving by the dealership
Fix a leaky tire as I was driving by the dealership (thankfully). They got it fixed right away at no charge. Amazing!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad we could help! Thank you again for choosing Symdon Motors, INC. and we hope to see you again.
Honestly, working with Cade and Shane has been the
Honestly, working with Cade and Shane has been the easiest and most helpful experience with buying a vehicle I’ve ever had. They had the vehicle ready when I got there, I showed up before my appointment and everything was still ready and fast. Took less than an hour to get through all of the paperwork and negotiations. I definitely recommend symdon motors and Cade the salesman! I will be returning here in the future for another vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It is great to hear everything was done quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Symdon Motors, INC.
good to work with highly recommend them for your service
good to work with highly recommend them for your service needs and questions about vehicles.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We love to hear this! We strive to take good care of our customers and to answer all of their questions. Thanks for the great review and for choosing Symdon Chevrolet of Mount Horeb!
Responds to needs .
Responds to needs .Does good work.Easy to contact for service and auto care.Close to home.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the positive review! We are glad we meet your expectations, and we are grateful you continue to trust Symdon Chevrolet of Mount Horeb for your automotive needs. We'll see you next time!
Fast service and friendly service.
Fast service and friendly service. Always like coming to Symdon for my oil change. Highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for the positive review! Hearing that our commitment to a great experience brings you back here makes us proud. We appreciate you!
Thanks so much for the positive review! Hearing that our commitment to a great experience brings you back here makes us proud. We appreciate you!
Brenda was an amazing sales person.
Brenda was an amazing sales person. Her technique was for me to understand all the features of the vehicles. She was more concerned about my satisfaction than just making a sale. A great asset for Syndom motors!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brenda's focus on her customers is championship level, and reviews like yours back that up! We really appreciate hearing that your experience was so good. We can't wait to see you when you come in for your first scheduled service!
Took three weeks to get in to get an oil change.
Took three weeks to get in to get an oil change. They rotated my tires when I didn’t ask them to do that.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are so sorry to hear you had a less-than-stellar experience with Symdon Chevrolet of Mount Horeb. For a while, we were short a technician, so wait times were longer than we ever want them to be, but we are now fully staffed and back to our usual wait time of about a week (sometimes less) to get in for an oil change. As for the tire rotation, there may have been some miscommunication on our end, as we typically don't do tire rotations without prior approval. Our service manager has spoken with the service advisors to make sure communication is clear going forward, and if, at the time of service, you are ever unhappy with the service you receive, let her know. We all want our customers to leave happy with the level of service and communication. You can call 608.437.5555 and ask for Emily, our service manager, if you have any additional questions or concerns, and thank you for letting us know about this issue.
Great place to get an oil change!
Great place to get an oil change! Super customer communication, ease of making an appointment.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sharman, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Friendly courteous helpful will summarize the way this
Friendly courteous helpful will summarize the way this dealership takes care of their customers from what I've seen
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.