Mike Barney Nissan

I was in a tight situation needing a car quick for an expired lease. I worked with Joe Grimaldi and had a new car at a price lower than I was expecting in less than 5 days! Always welcomed, helped Nd genuinely appreciated. This is my 3rd vehicle through Mike Barney and it won't be my last.

This weekend I visited Mike Barney Nissan for comparison shopping purposes. Before I was even able to look at and drive the vehicle, I was being asked about how much I wanted to pay per month and other questions only relevant had I actually decided to buy. I made it clear up front that I would not be making a decision nor signing any paperwork that day. Deciding he knew better, the salesman made attempt after attempt to persuade to buy on the spot. I don't know how other consumers respond to hard-sell tactics, but by the time I left that showroom I wanted nothing more to do with that salesperson and will be taking my business and money elsewhere.

I had a wonderful service experience at Mike Barney Nissan recently and wanted to share it and say THANK YOU! I needed an inspection (It was very close to the end of the month and I needed it VERY quickly!) and an oil change. Tony, one of the service advisors, was very accommodating with my schedule and understood the urgency. When I brought my Sentra in, Craig Junior was efficient with the paperwork. I was in and out of the service waiting area in no time. I hardly had time to finish my coffee (which was fresh, by the way). I did finish the cookie though. I purchased my vehicle here and could certainly take it elsewhere for basic service like this, especially since I live nearly 30 miles away, but I wouldn’t even consider that. I always have a good experience at Mike Barney Nissan. I highly recommend this dealership not only for sales, but for service too.

Everybody was very friendly, I walked in and was greeted very nicely by the young gentleman at the front desk, but the sales manager was being very rude to one of his employees, I didn't find that very professional at all.

I was contacted to turn in my lease early. I had my car inspected to see what had to be fixed. When is howed the report to them, they could believe all the items that needed to be done and did not agree with the report. Joe Caldarelli (owner) cotacted Nissan and had the car reinspected. The result was they were able to work out a very good deal for me and I now have a new Sentra lease.

I have only wonderful things to say about my experience with Mike Barney Nissan. Namely with Keith and Miranda, both were so pleasant and helpful. I am so happy with my new Rogue and they made the process easy.

My experience with this dealership was FANTASTIC! Adam was an amazing Salesman. Mr. Caldarelli came out, introduced himself and was extremely personable during my visit. I would highly recommend this dealership! They make you feel so comfortable with your dealings and there is no pressure at all. A great environment and a wonderful family atmosphere. Thank you Mike Barney!!

I leased my 2012 Sentra last year, but did not think to write a review at the time; however, I recently went in for service and another overwhelmingly positive experience prompted me to post this. The atmosphere of the dealership is both friendly and welcoming, and all of the sales and service staff that I dealt with were knowledgeable and professional. I dealt with both Adam and Mr. Caldarelli and they both treated me like family. I don't recall ever having such a positive experience at any dealership, and I will most certainly be leasing and servicing my vehicles at Mike Barney in the future.

Had Mark Saba not be working here, it would be difficult to consider this dealership. Marc Saba I would recommend and not necessarily the dealership. What used to be a friendly place with familiar faces and excitement in the air, is now devoid of positive energy and so many new faces, one has to ask - what happened here?

We could not let this opportunity pass without our sincere, heartfelt THANKS! We purchased my 2007 Murano from another dealership. Since that time, every service experience has been an extremely frustrating exercise! You see, we have been a family of Fords for 40 years and have CONSISTENTLY experienced EXCELLENT service! It was never any other way from start to finish! The first time I had a need for service with my Murano, I never thought that customer service would be anything but excellent. Unfortunately, I found this was not the case. Each time was a similar frustrating experience. When I would call the service dept. on the phone and ask a question about a specific Murano problem I was experiencing, I was told “ We really couldn’t say, you will have to just bring it in and drop it off”. I was encouraged to choose a day that was acceptable for the dealership. Waiting for my vehicle to be diagnosed while experiencing the problem was not a realistic option. I began to wonder what the purpose of making an service appointment was. It didn’t appear to be to accurately reproduce and properly diagnose the problem, 1st attempt and not 2nd and 3rd attempts. I have since tried 3 different Nissan dealerships hoping for that “Familiar Fantastic Ford” kind of service but to no avail. My extended warranty is about to expire and I knew I had to go back to a dealer and endure this miserable process. I called a few times to dialog and explain some of the things that where going on that needed attention and each time hung up feeling frustrated. I dreaded going back expecting little or no resolution of the problems, with a hefty fee to boot. The following week I was greeted by Dave Anderson at my local post office. Dave recognized me from when he was employed at another dealership that I had visited. After a brief talk he encouraged me to call Mike Barney, his place of work, saying he knew I wouldn’t be disappointed. Last week I called Mike Barney and spoke with Tony. He actually talked to me intelligently about some possible solutions for my Murano and set a time for me to come in. He asked if I was going to wait or drop it off and told me what to expect....what a great refreshing surprise! That morning I had a conflict which made it necessary for me to delay my appointment time by 1 hour. It was so easy and efficient. The first gal who answered the phone was able to assist me. No transfer of calls, just simple, friendly and a “no problem” attitude! Friday morning, I arrived at your service dept. Tony personally walked through my car issues with me talking about different possible solutions. Again, it was clear he had a good working knowledge of Muranos and their history and was willing to spend the time needed in the problem solving process. One and a half hours later, in a very comfortable waiting area, Tony called me in to see my car. With him was the mechanic, Keith, who had worked on it. Tony went through each item on my work order, while Keith was there to answer any further questions I may have had. I was in awe! And to top it all off, while working on my car, Keith found a ball joint issue that needed to be taken care of that I was not even aware of. This gave me great comfort knowing that Keith not only did what was asked but went a step beyond. That’s the kind of work ethic I have been raised with and have grown to look for. Wow! This was beginning to have a familiar tone to it. Could this be my “Familiar Fantastic Ford” kind of service? Tony ordered my part and will call me to set up an appointment to come in for my warranty work to be completed. I already know it will take an hour and a half, which gives me the ability to plan my work day accordingly. I know this was a long letter, but it was important you know our history to fully appreciate our thanks. This was a huge deal to my husband and me. We both just want to say a heartfelt THANK YOU! This experience has redeemed our belief in a knowledge based, efficient, kind, professional, work ethic that seems to take a personal interest in their customers from start to finish. Well done team. Thank you!