Reviews
Write a reviewSensor replaced at Brown's Ford in Johnstown, NY
My car had a "tire pressure sensor fault" message. I was given a quote on what it would cost and an appointment was set up. The work was done in a very timely manner and all of my questions were answered to my satisfaction. Steve was very professional and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the positive review Thank you, Jeff Brown (888) 298-2430
Having the truck service
Always nice and helpful like going there cause any questions they answer .so go and talk to them they will help you out. So go to johnstown and have your car look at or buy a new one.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate the positive review Thank you, Jeff Brown (888) 298-2430
Rev.Dr.
My car developed what appeared to be a battery problem: the dealer resolved the issue to my satisfaction
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're pleased to hear everything was completed to your satisfaction! We appreciate the positive review Thank you, Jeff Brown (888) 298-2430
Service visit
Went in for oil change and mileage check up. Service manager was helpful and friendly. Car was ready when expected as I had left it the night before.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Irene, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (888) 298-2430 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care! Thank you, Jeff Brown (888) 298-2430
browns ford, johnstown
Had my winter tires removed and summer tires put on my car. Because the tires were used previously they were worn and pulled to the right. I brought the car back to Brown's Ford of Johnstown and spoke to the manager of the service department and they took care of the problem right away by switching tires around. No problems now. Excellent service!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad to get you back on the road with confidence, Susan. We appreciate the positive review Thank you, Jeff Brown (888) 298-2430
Brown's Ford Johnstown
The SERVICE department is super. My Escape is a great car and they keep it running smoothly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're more than happy to help keep your Escape running smoothly! We appreciate the positive review Thank you, Jeff Brown (888) 298-2430
Service
Outstanding!! Brown's Ford is an excellent dealership to purchase or have your car serviced.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Howard, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We appreciate the positive review. Thank you, Jeff Brown (888) 298-2430
Brown's Ford
Timely service - but this survey format really sucks
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
John, thank you for your wonderful response to the quality of service our Staff provides! If you would like to discuss anything additional, don't hesitate to reach out!
Browns Ford
Everyone at the dealership was great, we will be back for years to come.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sherri, it is great to read such wonderful comments about your recent experience with us! We look forward to your next visit. We appreciate the positive review! Thank you, Jeff Brown (888) 298-2430
Extremely disappointed with our 2017 F-150.
Great when we were buying the truck, but not able to take care of an issue that has been going on for 6 months. There were constant disconnects in communication and no satisfaction whatsoever in the outcome. We can continue to make our payments on a less than perfect "new" vehicle and wait for it to get worse so that hopefully the problem can be identified and fixed.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Bobbi, we always strive to do 100% for all of our customers so we?re disappointed to hear of your experience with us. If you are willing, please reach out us at your earliest convenience, so we can work towards a resolution. Thank you, Jeff Brown (888) 298-2430