Reviews
Write a reviewbrown's ford johnstown, ny
good service, vehicle was taken in to do state inspection and oil change the time that was scheduled. that was greatly appreciated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great services and everyone so friendly.
I just loved my experience with Brown's. Nice people, efficient and mannerly service. I will recommend this place to my friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent Experience!
Brown's made shopping for and purchasing a vehicle easy and stress-free. Dougie and Jeff were great through the whole process and I highly recommend them. My husband and I will definitely return to Brown's Ford when we're in the market again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the great star-rating, Jody! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Great people!
Brown's Ford sales, service and parts department are very knowledgeable about their products as well as caring about the customer. Bought my 1st new F-350, I will be back in the future. Thanks Brown's!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Central NY Experience!
Service went very well. Though some additional work was required (that I wasn't aware of), repairs were done promptly and cost was reasonable. I'll definitely be bringing my truck back. Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Auto Service
Did a great job on my 2015 ford. Car was done in half the time I thought it would take. They also washed and vacuumed my car which I did not expect.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your comments keep us motivated and working hard for all our guests, Scott! If there is anything else we can do to assist you, please let us know! Take care!
2017 Ford Escape S
John Flint helped me a lot even though he was not the Sales Person.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're happy to hear that you found our staff so helpful, Patrick! We hope to be of service again in the future!
Great Service!
We had missed two days of our RV trip due to an electrical issue,(of our own making) when we pulled your into your lot on a Monday morning, unannounced. We had blown a fuse in our Super Duty diesel (which we LOVE) and I couldn't find it. In a few hours, your service people fitted our truck in, resolved the problem and we were on our way! MANY THANKS for your quick and courteous service!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're happy to have been of help, John. It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied.
Great service
Service was very good and done in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Phil & Kim Rogers
We bought a 2016 Ford Escape. Carman was our salesman and he was wonderful. He stayed late with us and explained all the features on the car and synced in our phones. We bought the car because of the Carman. Our last purchase from you, our Dodge truck, wasn't as pleasant as the salesman just wanted the sale and rushed us out when completed. Glad to see he is no longer with you. Carman's a keeper!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, Philip, we are happy you had a pleasant experience at our dealership. Thank you for taking the time to share your feedback with us.