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Unique Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (120 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–5:00pm
Tuesday 9:00am–6:00pm 7:00am–5:00pm
Wednesday 9:00am–6:00pm 7:00am–5:00pm
Thursday 9:00am–6:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday 11:00am–5:00pm Closed
New (888) 380-5132 (888) 380-5132
Used (888) 287-3387 (888) 287-3387
Service (888) 380-3792 (888) 380-3792

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (120 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Unique Ford from DealerRater.

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New car at Unique!

Joseph did a very solid job of helping us find the right car for my son. He was knowledgeable and upfront about options and models which made the decision making process a beeeze.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best there is!

Joe Martin and his team make buying a car incredibly easy. They are customer-oriented, listen to every need, and just do an amazing job of satisfying those needs. They are polite, thorough, fair in pricing and trades, and just completely professional! I will ALWAYS buy from Unique Ford --- their commitment to their customers AND the community make it easy to recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Still great!

We have bought several cars from Unique Ford over the years, and will continue to do so. Joe Martin sets the standard for customer service. He updated us on the status of the model we were looking for, found us the car we wanted, and then had his staff work with us upon delivery. Our salesperson, Joseph, even came in on his day off to ensure our car was just what we wanted and to walk us through all the features. We are so lucky to be able to work with such a professional team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My experience with Unique Ford

They are very friendly to do business with very accommodating They listen to your needs and if they don’t have they will find it for you a nice relaxed atmosphere

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Explorer

Everyone we came in contact with was very professional and friendly. The buying process was smooth, and stress free. Would recommend to a friend and left with my dream car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Above and beyond to Bill K and the manager Joe

Tim went above and beyond to get us exactly what we wanted. He continued to look for a way to get us the color car we wanted after we had agreed to take a different color. We were very happy with everyone we were involved with at Unique. This is not the first car we have purchased from them. We will continue to recommend them to our friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Found the truck we were looking for

Marvin, Joe and the finance manager demonstrated excellent customer service. They all made us feel comfortable during our time at the dealership, as we arrived close to closing and not once did they make us feel rushed so they could get home. Clearly they all know the business and respect their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Never imagined buying a car could be so easy!

I hate buying a new car, but this dealership, Marvin Martin, my sales rep, and Glen, the Business Manager, made it a wonderful stress-less experience. AND they accomplished it all in under 3 hours, including pickup. They listened to exactly what I wanted and never played any of the awful car-buying games that I've experienced at other dealerships. Marvin went above and beyond to make sure my phone would work exactly as it should with the new Escape (the 2015 model I had never did). My husband has been buying from them for years and I should have listened to him before now. Can't imagine going anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Purchase of new car

I traded in a 2013 Fusion. JV had made the whole experience very positive and easy. The whole process was completed in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

A very Unique experience

I am OVERLY impressed with the service that I got at Unique Ford! I went in on Friday and Bill Kestner hooked me up today with my dream Expedition! He hit the nail on every head when it came to the options I want. My financing was so easy and was better than I could have even asked for. They don’t shuffle around with pricing, he asked what I want and found it for a reasonable price and got me a monthly payment that was less than I had even budgeted for! You cannot get better than the experience I had buying through Unique! Thank you all again!! I LOOOOOVE my new ride! (And my nephews also think I am the coolest aunt ever now too!)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.