Reviews
Write a reviewNot bad at all
Easy to work with,friendly,no pressure.I will shop there again. I had a good experience they did not push me towards a speedy decision unlike other larger dealer ships that I have dealt with.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
great buying experience
I have been a customer of unique ford for years,but this is my first car purchase. All I can say is these people are great.I bought a 2014 f150,great price,great trade in and great customer service.I would recommend unique ford to anybody. Thanks Unique.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
newer car
We are very happy with our experience at Unique Ford. Every one was terrific and the process went smoothly. We will consider them for our next automobile purchase.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My Experience at Unique - A Breath of Fresh Air!
Purchasing my Ford Fusion at Unique has changed my perspective of dealerships completely. I was encouraged to take my time and ask all the questions I wanted; resulting in my feeling confident about my purchase. The team went above and beyond my expectations throughout the entire process. Even when I returned a time later, I was greeted on a first name basis with a warm smile. Nothing short of industry leading customer service that will keep me a loyal customer for years to come. Compared to the other dealerships I've purchased from in the past, Unique was a breath of fresh air. Also, my Fusion is wicked awesome. Just sayin'.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
love my new car
I just purchased a 2014 Ford Escape a few weeks ago and love it! My experience was great....I would highly recommend Unique Ford! Thanks Joe, Heather and Marvin!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience
I just purchased a 2015 F350 4WD. The experience working with Heather, Rick and Coby was top notch. The dealership made a deal work for me by getting a great rate for financing that made the purchase doable. Everything went smooth from negotiation to purchase to finalization. This is my first experience with this dealership and I am quite pleased!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Purchased my new Ford Fusion Hybrid at Unique Ford
I live in MA but came across Unique Ford in Goffstown in May while searching for a new Ford Fusion Hybrid with a specific set of options. I initiated a dialogue with their Internet sales contact, Heather Templehof, who confirmed that the car was available. We stayed in touch for a while and when my schedule opened up I made the 50 minute drive to Goffstown to test drive the Fusion Hybrid. Marvin Martin worked with me on the test drive and when we were back at the dealership, he was able to put together a quote for the new car and a trade-in value for my existing vehicle. There was never any pressure to do something "right now". I decided to sleep on it for a bit and discuss things with my wife. We decided to wait until June to see if the Ford factory incentives improved at all. They did, in fact, and we decided to go ahead with the transaction. It took me a couple weeks to get back up to Goffstown to complete the purchase but never was anyone from the dealership pushy or threatening. Marvin had the car ready to go at the agreed upon time - on a Sunday - and we finalized the paperwork with very little fuss. I would definitely purchase another vehicle at Unique Ford. It is "unique" indeed to still find a low pressure, low volume, independently owned new car dealership in this day and age.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dissapointed
I purchased a used truck from unique in December. I bought it during the night and thought it looked great, but after about a week( wax wearing off) I realized how many dents dings scratches( they tried to cover up with touch up paint which they did sloppy too). Week later a pulley goes and they replace for free but now has a continual squeak! So if you buy used just check it VERY thoughly.I felt taken advantage of. Wish I just went to Grappone in concord.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Great dealer, very promote response and followup, A+
I was looking for a used Jeep Wrangler with low miles and no under body rust. My search took me 2 months until I found one online for sale at Unique Ford. I e-mailed the contact person in the ad and she (Heather) replied within 5 minutes with information about the Jeep. I drove over an hour and a half to see the Jeep and I wasn't disappointed with it. The description and pictures were exactly as advertized. Pictures can be deceiving but the ones sent to me were dead on. As soon as I arrived to see the Jeep, they had it parked outside ready for me to look and take a test drive of it. Joe was my salesman and he was very honest and polite. He didn't try to hassle me or persuader me to buy something I didn't want. A+ dealer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great low pressure experience from beginning to end
Title pretty much sums it up. I wanted a specific set of options on a Ford Fusion and knew I had to order to get what I wanted. Heather provided timely quotes over email and phone as my wife and I were debating the exact set of options we wanted to order. I found that many of the other Ford dealerships in the area insisted I come in to talk to a sales manager to get a quote on a special order (which I usually read as high pressure to follow). The quoted price was great. The follow up with Mary Beth once we had the order pretty much squared away was seamless. Mary Beth had us come in to get an up close look at the colors we were deciding on. Again, no pressure the whole way. When it came time to take delivery Glenn the business manager walked us through the add on options such as extended service plan, etc. with no pressure - it was purely a here is what we have, here's what it'll run you, here's what I can do for you if you combine x, y, & z. I can't recommend this dealership enough. I've had experiences buying new vehicles at two other Ford dealerships in the area and both left me with a bad taste in my mouth to the point I never want to go back. I'll be going back when I need another vehicle and recommend it to all my friends who are looking for Fords.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car