Reviews
Sales and service
I’ve purchased several vehicles from Imlay City ford & have them all serviced there. Everybody is incredibly friendly & helpful!! Thanks for taking great care of me!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Customer Service
I recently went to Imlay City Ford when my engine light came on. My family was going on vacation and I hoped to have my vehicle fixed quickly. They were not only able to quickly identify the issue, but they also retrieved the needed part from another dealership and gave me a courtesy vehicle to drive for the evening so I could finish preparing for our trip. The service at Imlay City Ford is second to none and I highly recommend their services.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
imlay city ford
repair work was finished flawlessly and vehicle was ready for pickup as promised
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
David, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!
Imlay City Ford - Service Department
I've been to this dealership twice in the past 30 days. The 1st time was for a routine oil change and the 2nd time was for a shuddering problem and those repairs were covered under my warranty. The Service Advisors always act in a professional manner. They always answer my questions and they are able to give me at least an estimate of time and/or cost when appropriate. The waiting area is always pleasant and clean. Everyone is courteous and pleasant to work with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Marilyn, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Imlay City Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
FORD FUSION SEE ECONOMY BOAST
Every experience with IMLAY CITY FORD is pleasant, efficient and professional
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My Fusion experience
This was the best car leasing experience I've ever had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
customer
it was a terrible experience purchased a 2012 f150 had it 3 days it was on a tow truck to be repaired had a brake issue they covered that and i asked that they check all the brakes they said they did and less than a month later i was back at my repair shop and had to have rear brakes rotors and calipers replaced cost me 482.00 and they did nothing about it and i had just made my first payment on truck very very disappointed in the service i received from this dealer.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
It sounds like your visit here at Imlay City Ford did not live up to our expectations?which is not what we like to hear. Rest assured we pride ourselves on delivering the best quality automotive care ?and direct, honest feedback from our clients like you is imperative in helping us do that. Please give us a call at (810) 724-5900 and we will do our best to make this up to you. We hope to hear from you soon.
Imlay City Ford
Very professional and caring staff. Everyone is friendly and makes you feel like the value you as a customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your kind review about our staff, Shayne! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Imlay City Ford
You wont find a better FORD dealer in the State of Michigan, then Imlay City Ford....
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
customer
Excellent service as always at Imlay City Ford. Service management top notch
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Stephen, we're pleased to hear everything was completed to your satisfaction! We hope you continue to choose Imlay City Ford for all your vehicle needs! Take care!