Reviews
Number 1
Let me start by honestly saying that experience at Brows Ford was really great , the sales people ( my guy in particular , Patrick ) were fantastic . If your looking for a stuffed shirt and high pressure sales staff and a bunch of phony people , please don't go Browns Ford because you will be completely disappointed . If it wasn't for the Internet ( my shopping tool ) I more than likely wouldn't have made the trip ( thank God for the Internet ) instead I could been dealing with some nice phony sales staff. I can only hope through my recommendation and others ( Internet as well ) others will be able to enjoy. Sincerely Marty McDonald
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Always a great experience.
First of all, this is my third Escape. I just LOVE this vehicle. The stability on less than ideal surfaces is amazing. Never ever a slip or skid. On a rainy highway, it seems to be "glued" to the road. This is especially important to me because I am often carrying my granddaughter. Regarding Brown's Ford, the same is true. Courteous and helpful are inadequate words to describe both the sales and service departments. Any and all concerns I've had over my 12 years of Escape ownership have always been managed expertly and with as little inconvenience to me as possible. Customers are treated like family. And it is appreciated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for the wonderful comments of the team here at Brown's Ford of Amsterdam. Thank you for taking the time to share your feedback with us.
Scott Harder was excellent. The other guy was not.
Your service representative, Scott Harder, at Brown's Ford of Amsterdam, NY was excellent. He was very accommodating and made my service experience very convenient and easy. Initially, I had to deal with a different service rep. I believe he was the service manager. He was dismissive, curt, and unhelpful. He refused to offer me a rental/loaner and dismissed my service request (abnormal noise at idle, after putting vehicle in park) as a normal brake noise. Upon my next visit, Scott Harder recognized my complaint as being associated with a current TSB (2014 F-150 V-6 EcoBoost) and offered me curbside service to and from my work location. My issue seems to have been resolved. Scott was great. The other guy was not.
- Customer service 3.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Employees.
I go to this dealership because of the 99 cent NYS inspections and I only trust Chris Morck to work on my vehicles, it gives me peace of mind.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the feedback. If there is anything else we can do for you, please give us a call.
Great Service fast and efficient staff.
It is always a pleasure dealing with the Service Department.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
CLUNKING SOUND IN REVERSE
REPAIRS WERE DONE GREAT HOPE ALL IS GOOD ,NEED MORE TIME TO SEE IF IT IS GOOD.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad to be a part of your pleasurable experience. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one.
why do you need a title ?
So far over the years has been good. I have leased four F150 trucks from Brown's Ford.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service always!
I leased my 2013 Ford Fusion two and a half years ago. The service has been great and always done in a timely manner. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Diane, thank you for sharing your recent experience at Brown's Ford of Amsterdam. We sincerely thank you for your business and hope to continue serving you for many years to come!
Great service
Excellent service at a reasonable price. Am very satisfied with Brown Ford service department and their helpful staff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
what title?
I was pleased to have an employee take me home while my car was being serviced.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are more than glad to be of service, Joyce. The staff at Brown's Ford of Amsterdam always strives to provide personable and excellent customer service. We greatly appreciate your business and thank you again for the review!