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Brown's Ford of Amsterdam

(178 reviews)

Reviews

(178 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Trust ant quality

Nice courteous staff, clear communication and an accurate estimate. I trust the service that I get.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks, James! We're happy to help however possible. Thank you for this feedback!

Excellent Service

Service was fast and efficient. Matt is always very helpful and knowledgeable of what service is being done and why.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ford Fusion

Had oil changed service was great. I did ask about my car air bag. On the passengers side the dash has a split. I have asked about having this repaired 1 1/2 years ago. A picture was taken and the response is I have to get with seth. I have asked multi times when I go for my oil change and get the same answere. Still waiting on answere when I went for my oil change last month? How long does this take to get an answere from the this dealership. I think 1 1/2 years is a long time. This is the only bad experience I am having and it continues. What is you opinion to this answere and when do I get an answere? Merry Gaughan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your review, Merry. If you have any additional questions, please feel free to reach out to us at any time and we will be more than happy to assist you!

Retired

Great! Pleasant service technicians. Nice waiting area. Service done in a timely manner. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good Service

I guess that you spoiled me in the past. I was expecting the car wash that yo did did the past and was disappointed. It in no way will deter me from coming back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're so happy you enjoyed working with our staff, Patrick! Thanks again for the positive feedback!

Love Browns Ford of Amserdam

Bought an Escape Titanium. The sales staff was excellent. Scott Harder worked with me to find the absolute best fit for my budget. He patient and professional. Service department was excellent, they needed to put on a tow package and cross bars as part of car deal. They were courteous and prompt.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service Manager

The dealership was great, but the problem is still there. I did just receive another recall is it possible that may fix the problem with the transmission skipping / jumping on taking off. It is more noticeable start when making a right turn.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great dealership

No BS, no stupid braggadocious talk...just excellent service and a great price...ask for Pat Ilnicki...great salesman. 2016 Ford Fusion SE 2.0 amazing car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great service, excellent facilities

Needed inspection and oil change. They also found that my fuel filter needed replacement. My gas mileage has gone up since this happened. Thank you!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Carol, thank you for sharing your recent experience at Brown's Ford of Amsterdam. Thank you for taking the time to share your feedback with us.

Good service.

Your staff is always pleasant and helpful. They are the people that know the Ford cars best. It is close to my home. My guest ions are always answered.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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