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Hank Graff Chevrolet

(2,854 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 8:00am to 7:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 8:00am–7:00pm
Tuesday 8:00am–7:00pm 8:00am–8:00pm
Wednesday 8:00am–7:00pm 8:00am–7:00pm
Thursday 8:00am–7:00pm 8:00am–7:00pm
Friday 8:00am–6:00pm 8:00am–6:00pm
Saturday 8:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2022 consumer dealer award
New (810) 379-1457 (810) 379-1457
Used (810) 379-1517 (810) 379-1517
Service (877) 210-3485 (877) 210-3485

Reviews

(2,854 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hank Graff Chevrolet from DealerRater.

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The dealership employees were very friendly.

The dealership employees were very friendly. They answered a question I had with a smile.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Minor issue with advertised oil change special due to

Minor issue with advertised oil change special due to price increase for oil. Issue was resolved and advertised special price was honored.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Hank Graff is an exceptional dealership!

Hank Graff is an exceptional dealership! The employees are outstanding! It is always a pleasure to do business with the people in any department!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Quick service appointments and good repair work.

Quick service appointments and good repair work. Very professional and friendly staff. Cody Ryan was very good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We bought our last 4 new vehicles at Graff’s The

We bought our last 4 new vehicles at Graff’s The purchase process with Chris Horwath has always been enjoyable .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Graff and their employees are always the absolute best!

Graff and their employees are always the absolute best!!! They take great care of my car and me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I will go no where else to buy a vehicle.

I will go no where else to buy a vehicle. Hank Graff, Chris Horwath, and Kayla are the best!! I am treated with nothing but respect from the time I walk in the door. I have nothing but praise for Hank Graff and their staff!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Had oil change and tires rotated.

Had oil change and tires rotated. Paid $73 and went to my car,tires were NOT rotated,went back in and made them rotate tires.They were going to charge me and not rotate the tires, maybe they didn't change the oil also. Last time in for service changed air filter and said I had a broken vacuume line, argued and said they broke it because you have to disconnet it first before changing air filter. Chould not prove they broke it and paid $100 to have it fixed! WILL NOT BE BACK. Have bought 5 cars from graff but no more!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Repair was completed, however problem resurfaced.

Repair was completed, however problem resurfaced. Contacted dealer again and they are working with me to resolve this issue. Great service area and technicians to work with. Scott has been super to deal with and goes above and beyond to rectify the issue.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service dept didn’t have record of my car being there two

Service dept didn’t have record of my car being there two months ago. ( Felt like I was being put off because of lack of loaner vehicles) For the second time they put dye in my oil to examine in a couple of weeks. This was already done two months ago with diagnosis of a hole in my oil pan. Had to start all over again instead of getting this problem resolved. I’m disappointed and inconvenienced. Still no clue if I will have a loaner car available when I call again about the oil leak next week.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.