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Randy Wise Chevrolet

(370 reviews)

Reviews

(370 reviews)

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Very fast and efficient, excellent service and covered...

Very fast and efficient, excellent service and covered all details. I have never spent only 2hours in a dealership from start to finish including signing all paperwork. Great salesman up front with all options and don't lead you on or talk you into anything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This was a very good first time experience for me. I love...

This was a very good first time experience for me. I love my car so far it has given me no problems, and I am getting a lot of compliments on the quality of the exterior/interior.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Customer service above and beyond. Made sure I was happy...

Customer service above and beyond. Made sure I was happy with my vehicle when it was done. Helped me with a rental car. Helped me with my insurance company. Friendly. Would take me car here again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Poor follow through on communication

Tried to set up an appointment to test drive a used car. Told the salesman what day I'd be there to test drive it, and he said he'd call me back to set it up. After not hearing anything back from him, I emailed back, and they sold the car out from underneath me. Horrible customer service. You're better off going to a small town dealer where they actually care about the customers, not just selling cars.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Nick Alexander & Steve Brock in the Body Shop were...

Nick Alexander & Steve Brock in the Body Shop were excellent. Nick was very helpful, knowledge and patient throughout this process. Steve and Nick were very personable and professional. Dwayne from Service made sure that I was taken care quickly when I initially dropped off my car. I would only trust Randy Wise with repairing my car. And of course Michael Banks sold me the car only two weeks ago. Michael Banks is best sales person, he really gives his customers a personal touch everytime he works with you. This team is the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My wife and I were looking to purchase a used vehicle to...

My wife and I were looking to purchase a used vehicle to replace our old Lumina. We started our shopping online and found Randy Wise to have some vehicles in our price range. We started there as they were right down the road from us. The buying experience was pleasant/friendly. While our salesman wasn't extremely talkative while we were considering the vehicles, he was friendly and put no pressure on you at all. We started with our credit union for the loan but were denied. I contacted Tim and asked what they could do for us as far as financing, and within two hours he got back with me and had us approved with a good rate. We ended up purchasing a certified used Impala and the price was very competitive for the same model cars in the area with similar mileage. All in all it was a pleasant buying experience and I wouldn't hesitate to start there again when we're in the market for another vehicle. -Josh

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was treated with respect and all the people I dwelt...

I was treated with respect and all the people I dwelt with were very friendly and knowledgeable. The sales staff went out of their way to make sure I was happy with the transaction. The service department helped with providing the installation of a spare tire kit that did not come with the original vehicle. I recommend giving Randy Wise Chevrolet and in particular, Tim Johnson the opportunity to help you with either a new or used car purchase. The vehicle I purchased is a 2010 Buick Enclave as a certified GM vehicle. With the included extended warranty it's as good as a new car deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

We have been going to Tim Johnson at Randy Wise Chevrolet...

We have been going to Tim Johnson at Randy Wise Chevrolet for our auto requests for about 15 years. Tim goes above and beyond on what he can do, to help us find and purchase the automobile we are looking for, and at a great price! Tim has always put us, his customers, as number #1 when it comes down to business. We recommend Tim Johnson at Randy Wise Chevrolet in Flint because Tim has been honest, loyal, helpful and has always been there for us. Oh and did we mention getting the full tank of gas is great as well! Thanks a bunch Tim Johnson for all you do for us as your customers at Randy Wise Chevrolet in Flint! See you again sometime!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

I purchased a used vehicle in January of 2012, I was...

I purchased a used vehicle in January of 2012, I was pressured by Kim Gatz into purchasing the "platinum" extended warrenty. So I did, and a few months later, I received a letter from the warrenty company stating that my vehicle did not qualify for the platinum coverage and was dropped to the silver package. I tried to contact Kim Gatz several times and left several voicemails and I never got a response. I even contacted the used cars manager and told him my situation and he said "he will look into it"....yeah, no call back from him either. I would not recommend this dealership because If you end up having a problem, the employees there don't know how to deal with it. Its funny that everyone is so nice to you and as soon as they get your money they forget who you are.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

WE DEALT WITH MARK CRANE WHEN HE WAS WITH ROBERTS PONTIAC...

WE DEALT WITH MARK CRANE WHEN HE WAS WITH ROBERTS PONTIAC IN LAPEER MI TILL IT CLOSED BECAUSE OF OBAMA-GM DEALS.MARK ALWAYS HAD ALL THE INFORMATION WE NEEDED ON ALL OF THE VEHICLES WE QUESTIONED HIM ABOUT. HE WAS VERY INFORMATIVE AND WHEN HE WENT TO RANDY WISE, I SENT MY BROTHER JIM THERE TO ALSO GET A GOOD DEAL AND GOOD SERVICE THROUGH MARK AND RANDY WISE.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.