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Milnes Ford

(269 reviews)
Visit Milnes Ford
Sales hours: 9:00am to 2:00pm
Service hours: 9:00am to 2:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–7:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 9:00am–2:00pm 9:00am–2:00pm
Sunday Closed Closed
New (810) 380-5609 (810) 380-5609
Used (810) 380-5076 (810) 380-5076
Service (810) 380-5562 (810) 380-5562

Reviews

(269 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Milnes Ford from DealerRater.

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GREAT SERVICE

RHONDA JONES DID A WONDERFUL JOB ON SELLING ME MY NEW 2012 F-150. SERVICE WAS GREAT AND THE WHOLE EXPERIENCE WAS WELL WORTH THE VISIT.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service, great people

I purchased a 2013 Ford Fusion there a year-and-a-half ago and have had excellent service ever since including members of the staff going out of their way to make sure things were done above and beyond what is expected. Extremely friendly and helpful staff all around but especially in the service department who I had the most contact with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great people, great service

I purchased a 2013 Ford Fusion there a year-and-a-half ago and have had excellent service ever since including members of the staff going out of their way to make sure things were done above and beyond what is expected. Extremely friendly and helpful staff all around but especially in the service department who I had the most contact with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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A Great Effort

I did not purchase a vehicle this time, payments weren't acceptable for my budget, but Rhonda went to great lengths to try and accomodate my situation. Very friendly and hard working young lady but we just couldn't close the gap on price and payments.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Awesome job!

Im a soldier over seas and Rhonda help me find a car i wanted. She sent me pictures of the vehicle and help me through ever step of the way. I would highly recommend her to anyone that goes through this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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great service

they went above and beyond the call when i took my 2008 F250 diesel in for service even though i didn't buy it from their dealership they have all my business now

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Professional Staff. Would Shop Again!!

Great service! Eric T. was very kind, considerate and professional with us while looking for a vehicle. The staff was not pushy at all. Even though we ultimately decided not to buy a vehicle at all we still remember Milnes and the people there. Everyone at the dealership had smiles. We will definitely shop here again due to the great customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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New Vehicle Purchase

Sarah Denton from Milnes Ford in Lapeer was absolutely fantastic! She's not forceful and will find the car that is best for you, instead of trying to make the sale. We worked with her for over five months before leasing a 2014 Ford Focus. I will always come back to Sarah. She's very friendly and even still calls to check up on me with my vehicle. I highly recommend everyone coming to see her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Job

Rhonda did a great job finding the vehicle we were looking for. She very responsive to our questions and working with us during the entire lease turn-in and buying experience. I would recommend Rhonda and the dealership to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wonderful Experience

Rhonda and Chad (Service Manager) were BEYOND wonderful in helping with my shopping experience for my first real car. I came in on Wednesday to test-drive a car that Chad had handpicked for me, and then came back on Friday to pick it up because I fell in love with it so much. They both did an awesome job at closing the deal, even though we ran into some complications Rhonda was determined I was going to leave with my car on Friday.:) She was very personable and made a genuine connection with me, for her it wasn't just about the sale. I had an awesome experience and would definitely recommend her to anyone! Thank you again Rhonda and Chad for picking my new car I LOVE IT!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.