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Milnes Ford

(269 reviews)
Visit Milnes Ford
Sales hours: 9:00am to 2:00pm
Service hours: 9:00am to 2:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–7:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 9:00am–2:00pm 9:00am–2:00pm
Sunday Closed Closed
New (810) 380-5609 (810) 380-5609
Used (810) 380-5076 (810) 380-5076
Service (810) 380-5562 (810) 380-5562

Reviews

(269 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I discussed new cars and prices with River.

I discussed new cars and prices with River. He was very helpful. His explanation was as clear and addressed my concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I bought a 2010 Honda Civic from River at this

I bought a 2010 Honda Civic from River at this dealership. Everyone involved was very kind, helpful and patient with helping me out through the buying process. Thanks Milnes Ford and River!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Love my new Escape ST!

Love my new Escape ST! It is perfect. My salesperson, River, was very helpful getting everything finalized.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great people to work with they offer a pick up and

Great people to work with they offer a pick up and delivery service and have great communication

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I love going to this dealership everyone is so nice and

I love going to this dealership everyone is so nice and service is fast and friendly Laura Schooley

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Everybody was helpfull and knowledgeable at there job.

Everybody was helpfull and knowledgeable at there job. Very curtious , and helpful. Didn’t try to oversell anything

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

l bought a car from Milnes Ford and River was my

l bought a car from Milnes Ford and River was my salesperson. River was amazing from the start of the purchase process to the end. l was looking for a Jeep and located one on the Ford lot. After l test drove the Jeep prior to the business closing for day, l accidentally left my jacket in the car. l had put down a deposit on the vehicle & River had provided me with his contact information. After l left, and the dealership closed for the weekend, l realized my jacket was in the car and contacted River. River contacted another employee who was outside of the city to meet me at the dealership to get my jacket. This was only the beginning of the personalized, professional service River provided to assist me in purchasing my new Jeep. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My parents bought a car from River and he went above and

My parents bought a car from River and he went above and beyond to make sure that they got the perfect vehicle! River really put in a lot of time and effort to make sure that they got a vehicle they loved. He was so patient and honest. I couldn’t recommend River enough as a salesman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience with service!

Great experience with service! They offer free pickup and delivery for your vehicle! Very convenient and fast!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had went to Milnes a couple days ago to ask to speak to

I had went to Milnes a couple days ago to ask to speak to a salesman about a used vehicle they had for sale, I walked in and stood for almost five minutes while listening to the woman at the front desk have an inappropriate conversation with someone I can only assume works there. I am honestly baffled with the amount of unprofessionalism I witnessed and maybe it is because I am older and I am not keeping up with what is socially acceptable but I was truly blown away. After standing there for five minutes and listening to the crude conversation I chose to leave and ended up purchasing at a different ford dealer. I almost feel bad judging the place off of my first impression but I was just blown away. There are certain subjects you don't speak about in a certain environments and especially not Infront of a possible buying customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.