Bill Rapp Super Store

Always great customer service Shoutout to Julie the best salesperson Purchased many cars here always very satisfied with the Subaru products and will Purchase more in the future

I appreciate that everyone treats you with respect. The process was taken care of rather quickly. My salesperson is Julie Moore and she is always on top of her game and gives me the very best, always!!!

The worst service and communication i have ever experienced with any. at dealer!!!!!! The only thing pleasant was the shuttle service and the driver of the shuttle was the most polite man and was on time…

Brought my car in for service yesterday, I am 2 hours away so always appreciate the use of a loaner. I expressed to Adam that it would be great if I could get my car early afternoon due to my long drive home. He had it ready at noon!! I so appreciated that! This is my 3rd Forester bought from Julie, she is absolutely the BEST! There is a Subaru dealer closer to me but will travel the distance for the Bill Rapp dealership and service.

Purchased a new Subaru from the Norwich store. The sales team was friendly but not pushy. They listened to me and were very accomodating. The purchase process was smooth. Overall excellent experience. Oh and I have a great new car!

I bought my 5th Subaru from my salesperson Brian Milback and he is awesome!! He makes it very easy and pleasant!! I would recommend him 100%!

My salesperson Julie, was awesome. She went above and beyond and was a comfort as I dealt with turning in my moms lease after she passed. She was also extremely helpful and continues to be as I leased my own vehicle and she helps me transfer the title of my moms other car into my name. I love my new Subaru and Julie’s help has been tremendously needed. Also a big shout out to your employee Melissa Murphy! She is an extreme asset too.

Have been dealing with Bill Rapp since I moved to Syracuse 9 yrs. ago. Always have had excellent service with very knowledgeable and very courteous staff. Very much appreciate them.

This was my first visit to Bill Rapp Subaru service and I was completely Satisfied! My car was in for over a week for a navigation issue and while waiting on parts, Rich was Great on follow up and keeping me informed as to progress. The dealership provided a car for my use that was much appreciated. Bill Rapp has earned my service business!

I Bought an 8 year old vehicle from this dealership and had the first light go on on the 5th day after picking it up,the engine light went on the 7th Day. Its been into the shop three times, now waiting to have a new shifter installed,new shocks, a wire to the airbag , and a hood guard to cover bubbling paint, some parts are back-ordered from November 16th. There's something all over the front of the car that nobody can even explain. A broken glove box has already been fixed, now the airbag and tire gauge lights are back on and it makes a humming noise when you go over 55 miles an hour and the car is now out of its month warranty!