Reviews
Write a reviewGreat service nice people in and out quickly thank
Very professional and got my car in and out quickly The dealership was very spotless and clean nice waiting area and bathrooms were clean. Highly recommend them to friends
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing this great feedback with us, Walter . We feel our service department is what makes Bill Rapp Subaru special. Reviews like yours help us to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future. Brian Rapp, GM - brianrapp@billrapp.com
Recall process satisfaction
Speed of the service for a manufacturer recall was exceptional. Staff was knowledgeable and attentive to the customer experience. I was very pleased.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Brian Rapp, GM - brianrapp@billrapp.com
Great service
It is easy to setup the appointment. They always perform the needed work with high quality. It is easy to drop off and pickup and they keep me in the loop throughout the process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Brian Rapp, GM - brianrapp@billrapp.com
Excellent Experience at Bill Rapp Subaru
My experience was very positive. Working with Nate Gamory, salesperson, was excellent. He was knowledgeable, is an excellent communicator, and a pleasure to work with throughout this process. The finance department was also excellent. They put me at ease and were very supportive and knowledgeable. I never believed I could be the owner of a Subaru, but thanks to the team at Bill Rapp, that dream came true for me. Thank you all very much.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Brian Rapp, GM - brianrapp@billrapp.com
Bill Rapp Subaru
Matthew Montoya listened and offered suggestions based on my needs. He was clearly familiar with the vehicle I purchased both during the sale and when he showed me these features when I picked it up at the time it was delivered.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Brian Rapp, GM - brianrapp@billrapp.com
Great car buying experience
Our salesman was outstanding! His knowledge of Subaru was exceptional. He took the right amount of time to explain the process & the car’s functionality. Really enjoyable experience! —- normally not my description of buying a car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Brian Rapp, GM - brianrapp@billrapp.com
Great service
It’s Julie. She knows what I like. She makes everything easy for me. If she is not there, I won’t go there. Too far from my home.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for putting your trust in Julie from Bill Rapp Subaru! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Brian Rapp, GM - brianrapp@billrapp.com
Service that you can trust
The service area listens to my requests and all of the work is done well and in a timely fashion. The waiting area is always clean and comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Brian Rapp, GM - brianrapp@billrapp.com
Great service Experience
We had our very first service experience on our new Sierra pickup and I must say I am greatly impressed. From the prompt greeting by Dan Kerrigan the service advisor, to the exceptionally clean wright up area and very pleasant waiting area this dealership pays close attention to the details that make for a pleasant experience. We were in and out in less than an hour and each of our concerns was addressed properly and most importantly, we got a very specific and detailed explanation for every single concern that we had. We will definitely recommend this dealership in the future to anyone looking for the total vehicle buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Brian Rapp, GM - brianrapp@billrapp.com
Great service!
Great service and experience purchasing our new Ascent. Bill Scoville made the process easy. We will definitely come back to him when our lease is up and recommend Bill Rapp to our friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you and your friends in the future. Brian Rapp, GM - brianrapp@billrapp.com