Reviews
Write a reviewExpress oil change
I liked the short wait time for express service. Everything was checked and completed efficiently. I will definitely come again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com
Great professional service
Every time we need to get service at Bill Rapp, they are always very professional & respectful of our time. Most recently we went to their Express Service thinking we had a minor issue. Unfortunately our car needed major service. Bill Rapp Subaru moved the car into their regular service dept. & made our car a priority because we were leaving town the next day. We were very appreciative of this. We hit our car back in time and felt so relieved the car was safe to drive s long distance.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Melanie, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at Bill Rapp Subaru provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com
excellent accommodation and service
How I was treated by the seller and the financing team and how quickly and promptly the closing of the delivery of my vehicle was realized.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Benjamin, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com
Extraordinary service.
Our experience with our sales person was extraordinary. She was knowledgeable, courteous and responsive to our needs. The 2023 Forester that we are leasing arrived at the expected timeframe.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the five-star rating, John! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com
Good, quick car purchasing experience
Ulas was quick and in depth when I came to pick up my car at the dealership. Answered all my questions and was in and out.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome car purchasing experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com
A smooth and comfortable car buying experience
I initially chose Bill Rapp Subaru because they advertised the car I was looking for online. I will return for service because it is close to where I live. As far as the Sales experience, Stephen Rudenis and Brian Ladd were friendly, helpful and professional. I never felt hurried or pressured and they patiently answered all my questions. I will highly recommend them, when asked.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ann, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com
Great Service
Service was fast and well done and always professional! My vehicle has always been serviced by Rapp. We have six Subaru Vehicles in our immediate family, five of which were purchased from Rapp
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience, Donald! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com
Great service
Kept me updated on the progress on the work they were doing on my car. Finished the work in a shorter time than expected.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience, Sally! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com
Awsesome service dept.
Service psersonel outstanding in talent and everything else one would want in their staff. I always leave with a smile on my face.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Bill Rapp Subaru was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com
Great service
Very friendly, yet very professional as well. Jen is very nice and she gives warm greetings. Waiting time is not very long which is really appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for putting your trust in Bill Rapp Subaru! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com