Reviews
Write a reviewGreat place to do business.
I was in and out within a reasonable length of time. People are friendly, honest and knowledgeable. The facility was clean well kept up.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Elizabeth. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com
Great customer service
The employees are always very courteous & get you out of there as quickly as they can. And it’s also nice to have coffee & snacks available again
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as very courteous. We look forward to seeing you again whether for routine service. Thanks again! Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com
see below
Great service, explanation of services performed, courteous staff, pleasant environment.I have been a customer of Bill Rapp's for years and the service has always been excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this amazing review! We really appreciate your business. Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com
Great Service
Timely and service met expectations. Cost of labor and parts were accurate as well as time in shop. New parts are working well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com
Wonderful experience
No pressure sales, no pressure finance manager, easy transaction. Was introduced to service department and others. Wonderful communication through each step of the buying process!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com
Awesome vehicle, highlt recomended
Matt, did a great job when pointing me to the Crosstrek Sport. I mentioned I was an avid runner and cyclist and what I planned to used my vehicle for and mentioned I maybe didnt need a full size SUV. I absolutely love this Crosstrek Sport, I wish I bought a Subaru sooner, before buying that old Honda I had. I'll definitely be back when this one is ready for trading in. The finance guy was great as well and I'm happy I purchased the extended warranty and undercoat, He explained everything perfectly and I know this was a good decision.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com
Great place
The staff, the space, the attitude, the service department, the cleanliness, the efficiency, the waiting room, the shuttle service, the merchandise glass cabinet, the snacks, the sales department, the car wash and “The Forrester” itself. The over all experience is pleasant and the work on the vehicle has been excellent. Any challenges have bet met spot on with professionalism and timeliness. We really appreciate all of you and we are grateful for the pleasure of driving a safe vehicle everyday. NPR “love” theme adds are great and Subaru donates to worthy causes. ❤️
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's our pleasure to provide top quality service and I am ecstatic to hear that your experience reflected this dedication! Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com
Great staff and servcie
Staff listen to your concerns and questions and then proceed to diagnose what needs to be done and explain it to you in a way you can understand.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this amazing review for our team! Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com
Friendly people, not pushy
The people are friendly and not pushy. We really liked our salesperson Sam. He always makes a point to come up to us and follows up to see how our new car is working out for us. Very personable and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Susan! Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com
Excellent dealership
I took my car in for service for a few things and wanted the battery checked while it was there. Rich gave me a call to let me know about a battery settlement notice that had been sent out and to register. Ended up saving me a little on the cost of a new battery. He was super helpful and went above and beyond.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Valerie, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Rich went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com