Reviews
Write a reviewPrompt pleasant and thorough
I like the online scheduling option. The service shop is clean and organized. The check-in and check-out process is easy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carolyn, we appreciate your kind words about our service team. Thank you for choosing Bill Rapp Buick GMC for your vehicle needs. Best regards, Brian Rapp, GM - brianrapp@billrapp.com
Good in many ways...
This dealership is a good place with good people. I have been happy since the purchase of my '17 Forester from Dan. I have had regular servicing done there as well as front end repair at the collision shop after a deer decided to jump in front of me. Highly recommended!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Millie! Thank you so much for giving us the opportunity to earn your business. We will certainly pass the kind words along to Dan. Please let us know if we can do anything further to help. Best regards, Brian Rapp, GM - brianrapp@billrapp.com
Excellent experience
Great buying experience with Jay, Keith and Bruce. Simple negotiations to a fair and equitable deal. No pressure. The vehicle was immaculate when we picked it up and the delivery was quick and efficient.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your great review, Keith! We're glad to have Jay, Keith, and Bruce on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Brian Rapp, GM - brianrapp@billrapp.com
Excellent place to get a car
Very straightforward—everyone was super nice and helpful! Made it easy to decide whether to buy new or used vs leasing a new vehicle
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Trevor! It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Brian Rapp, GM - brianrapp@billrapp.com
Continuing to Do It Correctly
Everything was as expected and as good as it gets. I have come to depend upon Bill Rapp Subaru for all of my automotive needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos, Shawn. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Brian Rapp, GM - brianrapp@billrapp.com
Bill Rapp Superstore
We worked with Dennis Lambie and Julie Moore! What a great experience! I got a 2019 Subaru Crosstrek and it was right where my budget needed to be. Both folks were VERY pleasant and willing to answer all questions. We will be looking for a new truck come spring at this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Karen, thanks for this marvelous review and congratulations on your new car! We are so pleased that Dennis and Julie were able to provide you with such exceptional service. Enjoy your new 2019 Subaru Crosstrek! Best regards, Brian Rapp, GM - brianrapp@billrapp.com
Great Highest Quality Service
As always Timely courteous Service I would highly recommend Bill Rapp customer to friends family and strangers. Facilities are always clean and comfortable. People are friendly and happy to provide great service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi John. We sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Thank you for your recommendations! Regards, Brian Rapp, GM - brianrapp@billrapp.com
Great customer service
They were very friendly especially Bob i will definitely recommend them i wish i could five them 10 stars i would . This is the best service i had in a long time
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are pleased to hear that you had an excellent experience with Bob and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Happy driving! Regards, Brian Rapp, GM - brianrapp@billrapp.com
2018 Subaru Impreza
WOW !! All I did was walk in first salesperson Julie Moore I saw stepped up to the plate and I pitched a home run... It was Awesome!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us, Christine! We work hard to make sure our guests have a wonderful experience. We will share your comments with Julie and we look forward to seeing you at our dealership in the future. Regards, Brian Rapp, GM - brianrapp@billrapp.com
Super Service
I was greeted immediately for an oil change and 90,000 mile inspection; received notification very quickly about recommended service needed with a time and cost estimate, and the work was done on time and for less than the estimate. Fantastic service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words, John. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Bill Rapp Buick GMC, we value our customers and we look forward to seeing you down the road. Regards, Brian Rapp, GM - brianrapp@billrapp.com