Reviews
Write a reviewBuying a used car
Buying experience was very professional from start to finish. Excellent customer service. Very impressed with Bill Rapp and the dealership. Our sales person was very helpful and knowledgeable. Highly recommend!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Regards, Brian Rapp, GM - brianrapp@billrapp.com
Happy customer
My salesperson and the manager were looking out for my interests and were extremely helpful in the selection of the best forester for me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really appreciate your feedback, Delores. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won't hesitate to reach out to us. Regards, Brian Rapp, GM - brianrapp@billrapp.com
Great place to buy a great car
It was crazy busy with non appointment people wanting to get their cars winterized , however that did not slow me getting in for my appointment.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the kind words, Rosario. We look forward to seeing you again in the future! Regards, Brian Rapp, GM - brianrapp@billrapp.com
Tremendous service
Very courteous and helpful, and professional , the wait time was really quick., and the receptionist was very nice and explained everything.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos, Sandra. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Regards, Brian Rapp, GM - brianrapp@billrapp.com
Great Service at Subaru
Good experience with Fast service and efficient through the express line Respectful and caring staff and mechanic men with also courtesy service on the waiting room
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marjan, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Bill Rapp Buick GMC for your vehicle needs. Best regards, Brian Rapp, GM - brianrapp@billrapp.com
Service
Awesome customer service. Super fast service as well oil change was 30 min in the express service. Zach the service writer is super friendly and facility is clean and tidy as well. Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the positive review, Will and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best regards, Brian Rapp, GM - brianrapp@billrapp.com
Great Service
Always prompt and courteous. Explain everything before the work is done. This is my 3rd Subaru from you and I wouldn't go anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Deborah! Thanks so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Brian Rapp, GM - brianrapp@billrapp.com
36,000 check up
The representative was friendly and she explained what was done. The service was done in the time they had quoted.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the positive review, Jodi and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, Brian Rapp, GM - brianrapp@billrapp.com
Satisfied customer
Matt Volino makes a big difference with the customer! At least he did for me! He was very friendly, and extremely professional! In my opinion, a valuable employee for your service department!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Reviews like yours are truly a breath of fresh air, Thomas! Matt is truly an invaluable asset and we appreciate everything that she/he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, Brian Rapp, GM - brianrapp@billrapp.com
Merle from Parish
Great service in and out in 30 minutes for oil and tire rotation. Matthew Volino did a great job and went out of his way to see that we got discounts that were available to us.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your review, Merle! We really appreciate your business and are so happy that Matthew could provide great service to you and your vehicle. We look forward to seeing you again! Best, Brian Rapp, GM - brianrapp@billrapp.com