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Joe Cecconi's Chrysler Complex

(675 reviews)
Visit Joe Cecconi's Chrysler Complex
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 8:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–8:00pm
Tuesday 9:00am–8:00pm 7:30am–8:00pm
Wednesday 9:00am–8:00pm 7:30am–8:00pm
Thursday 9:00am–8:00pm 7:30am–8:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–6:00pm
Sunday 10:00am–3:00pm Closed
New (716) 402-5563 (716) 402-5563
Used (716) 205-3763 (716) 205-3763
Service (716) 775-6256 (716) 775-6256

Reviews

(675 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Joe Cecconi's Chrysler Complex from DealerRater.

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LIKE DEALERSHIP

Like dealership clean, friendly and courteous. Salesman was good at what he does. I would recommend everyone to come to Cecconis and buy a car. David Dorato was awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Helpful and knowlegable staff

Every employee is very helpful and knowledgeable on every question that you have. Renee Campbell helped me with my purchase. She made it as easy as possible. I would recommend her service to a friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Above & Beyond !!!!!!!!!!!!!!!!

2009 Journey , I had work done on my vechical .It was ball joints . They had fixed that issue and had found that i had engine broblems with lifters and what not . Service dept was very intune on what was going on and Alex had kept in touch with me during the whole time during the repair . I was provided with a loaner . Which made life easier . There was also a noise problem that sounded like exchaust issues . But it turned out to be engine mounts . They kept on it untill the problem was solved . Kodos to everyone that dealt with my car . They all went above and beyoned to make sure the car was right and i was very satisfied with the results.. After dealing with many other shops that said I dont know or theirs nothing wrong , this will be the only place i will take my car to for any work from now on . Thanx again guys , GREAT JOB !!!!, John N. N.F. I Give Everyone 10+++ for this was a learning experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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SImply fantastic!

When I entered I was greeted by a man with a thick accent named "Paul". Paul told me I would be working with the guy over behind that desk (he made an off color comment about pancho that i cannot post due to terms of use). He then walked me over to the rep and quickly introduced us. rather unprofessional and awkward start to the meeting. I then sat down with "pancho". I have to say this gentleman was the most honest, forthright, straight shooting and professional sales rep I have ever worked with. He found me a beautiful 2016 Ram and told me to "take it home for the night" before they had even run my credit. When I came back i mentioned that the truck was perfect, except that my wife wanted running boards but that it was not a deal breaker. I left the dealership to handle some business meetings. many hours later I returned to take delivers and I saw that the truck they had parked outside for my delivery had running boards on it. I thought there was a mistake until I called Pancho and he simply said "You're welcome".. That's right, Pancho threw in the running boards for free! A really excellent touch. Needless to say despite the obnoxious start, this was a 5 star experience all day and I will be buying from Pancho from now on! He found me the perfect truck, was transparent about the entire transaction, made sure I knew all the terms and sent me home in a new automobile that I absolutely love. I cannot recommend him enough!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Great service with Tony and the staff at Cecconi

Everything was quick and easy at the dealership. Tony was excellent in the sales department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks Ajay, we hope your enjoying your new Jeep Grand Cherokee.

Excellent service

This place was amazing. They went above and beyond to make sure I got a great deal. Everyone was very accommodating. I was serviced by Rich G. for finance and he worked magic, Renee went beyond her call of duty and Bob sealed the deal with the utmost respect and charm. I will definitely recommend my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent customer service!!!

I purchased a Grand Cherokee from this dealership on 11/29. This is actually my second purchase from them (Dodge Charger, 2012) as I was orginally impressed with the service my husband received from his purchase back in 2011. As with most of us concerned about debt, I was intially skeptical about the purchase as the Grand Cherokee is a more expensive vehichle than the Dodge Charger, consequently, I debated and surprisingly the dealership was very patient with me and worked diligently to get me the best deal possible. They offered different loan options and made me feel secure with my decision to make the purchase-- pressure free. I've upgraded my vehicle with barely any distruption to my budget. In addition, I was accommodated with accessories I inquired of without any issues. When it was all said and done, the general manager reached out to me assure I was pleased with my experience, which truly meant the world to me. Needless to say, I immediately referred my good friend to the dealership (see Kit, RN review) who also received the same excellent customer service as I had. My husband is also looking into trading his car in soon, he will of course follow suit and patronize this dealership as they have quickly become a family favorite.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My second Cecconi vehicle.

received great customer service from Tony Ricco and all staff at Cecconis Chrysler. This is my second vehicle and I would recommend Tony any time.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dodge Durango SXT

Tony Ricco was wonderful to deal with. He made the process easy and seamless. Bob Barba and Rich Geiss in the Finance group are great. Easy to work with, efficient and took the time to answer all of my questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Love my new jeep

Tony was outstanding and was of great assistance . Bob also was of great help. A pleasure to purchase a car. Excellent employees.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Brother Martin we love having your business. Thanks!