Reviews
Great Service buying a new car!
Great experience buying a new car! Bob and Tony were very helpful in selecting the best Jeep for me. The waiting area was comfortable as well.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service at Joe Cecconi.
David Dorato and Anthony Ricco were awesome to work with. They were very helpful and got me into the car I wanted for the price I could afford.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
WORST EXPERIENCE OF MY LIFE!
Sales Manager David Lea is the most unprofessional and disrespectful person I've ever met! He treats people like they are children and was very condescending to my entire family. He also tried to push a overpriced, beat up Jeep on my elderly mother. When I told him he was out of line, he laughed like what I was saying didn't matter to this dealership whatsoever. If this is the kind of person that their management feels best represents their values, then its no surprise why the CECCONI COMPLEX has such horrible reviews from many of the locals. DO NOT GO HERE! I wouldn't buy a cup of coffee from them and you should just move on and save yourself the time and the headache.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Store management did reach out to you to discuss your concerns, and would be happy to speak to you directly about your experience at the store. We strive to offer a positive experience to everyone who visits the store, and we believe that the vast majority of our customers do have a positive purchase and service experience. Whenever that does not happen, however, we do reach out, as we are doing here, in order to attempt to rectify the situation. If you return either our call or email, we will be happy to see what we can do to help.
Fantastic customer service as alwaysI
Easy experience as always Tony and bob experts in their field always helpful
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Horrible experience
Long story short...Had issues before I even signed a contract for my dodge grand caravan...then it was issue after issue from two weeks after I drove it off the lot, ranging from transmission parts needing to be replaced, they made us replace a clock spring that come to find out wasn't even the problem, then the alternator on top of all the other issues all within the first few months of owning this vehicle mr. Jensen and a service employee Alex are the only people I'd have anything good to speak. I was there today, this is the second time in 2 yrs my car started slamming into gear, which they claim my transmission fluid keeps getting low but theres no leak. They wanted me to pay 39.00 today just for them to check it! Then I was asked to think about trading my vehicle in there so I can get another piece of garbage. O ya and somebody that got an oil change other day by them had all there oil leak back out cuz cecconis messed it up!!! Very very poor customer service by many and 2 hrs for a scheduled oil change, and a piece of garbage vehicle I'm not stuck with.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Joe Cecconi's Chrysler Complex works to ensure that every customer has a positive ownership experience. Unfortunately, sometimes vehicles do experience mechanical problems, and in this case the dealership did perform a 'no charge' repair to an initial quality concern to this vehicle after delivery, and the subsequently paid the cost of replacing the alternator approximately 10,0000 miles after the expiration of the warranty period. Every customer is made aware of the limitations of their warranty and is offered the option to extend their coverage. Regardless of what coverage choice a customer makes, our policy is to always seek a mutually agreeable resolution if a problem arises. In this case, the warranty period ended approximately 2 years and 23,000 miles ago. In order to work with you, we offered to diagnose the concern at a discounted charge of $39, which is an extremely competitive rate in the market. Given that you were not satisfied with the offer, the General Manager has left a message on your cell phone to discuss the issue, and remains willing to work with you to resolve any concerns that still remain.
2015 Grand Cherokee Altitude 4x4-Tony Ricco
This is the second vehicle that I have leased from Tony Ricco. I couldn't be more pleased with the service of Joe Cecconi's as a dealership and Tony Ricco as a salesman!! I'm sure I will be back for a third lease in three years!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nice Dealership
Great experience with Renee & Paul. I will recommend this dealership.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great car leasing experience
Just leased my second Jeep at Joe Cecconi's and couldn't be happier. Tony R. was extremely helpful in showing me a variety of options and working to help me get into a vehicle that met my mileage and budget needs. Great customer service and great experience overall.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sara moeller
It was a great experience I would recommend other people to buy a car here
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best experience in car buying I have ever had!
We are excited about our two car purchase. Moreover, the high quality of professionals; Amy, Rich, and finance Rich are unbelievable in their approach in customer service. As a prior life long BMW owner, I will never GO BACK!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase