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Russ Darrow Honda

(2,471 reviews)
Visit Russ Darrow Honda
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–5:00pm
Sunday Closed 8:00am–4:00pm
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award
New (866) 495-8682 (866) 495-8682
Used (414) 751-6997 (414) 751-6997
Service (414) 751-6992 (414) 751-6992

Reviews

(2,471 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Honda from DealerRater.

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They were nice and straightforward with the time.

They were nice and straightforward with the time. They got my car done on time.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

Everyone was pleasant and friendly.

Everyone was pleasant and friendly. Customer service was great and will have family and friends to get their service done there.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

swift, efficient and effective.

swift, efficient and effective. I always have confidence in this dealership. The employees are so helpful and knowledgeable.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com

Always keep me informed about the status of my vehicle

Always keep me informed about the status of my vehicle and explain everything they are doing with good pricing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

Clean bright welcoming organized informative

Clean bright welcoming organized informative understanding patient kind respectful observant efficient calm pleasant grateful peaceful

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

Was able to make the deal happen.

Was able to make the deal happen. Very polite and nice. Will be recommending to others

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks, Andrew, for your feedback on your recent visit to Russ Darrow Honda. It's great to hear that we were able to assist you with your purchase, and that you had such a positive experience. George Matthews george.matthews@russdarrow.com

Everything was wonderful.

Everything was wonderful. Not sure who Andrew is, my interaction was with Yazen. He was wonderful power usual.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

Rachel is always a pleasure to work with and I’m glad

Rachel is always a pleasure to work with and I’m glad that I’m able to work with her each time I come to Honda. I have had trouble with this dealership in the past making sure that my car was serviced properly but Rachel is always available to be a calm, kind and patient helping hand.

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  • Overall experience 3.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and kind words for Rachel! We appreciate your business and hope you will give us another opportunity to serve you. George Matthews george.matthews@russdarrow.com

Very good friendly service, clean waiting area along with

Very good friendly service, clean waiting area along with hot drinks and snacks, waiting time wasn't as long as they said it would be.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

Maddie was just GREAT.

Maddie was just GREAT. Service was good. Glad that you guys took care of my recalls….

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Maddie and our team met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com