Reviews
Aleiah Brown was great to work with.
Aleiah Brown was great to work with. Had to leave my car overnight. She was off the next day. She still called me that morning to give me updates. Had to knock off a star for the dealership. I paid over a grand for routine maintenance, they had the car overnight and still did not wash it. Unbelievable. I should not have had to ask for it to be washed.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com
They have been very helpful.
They have been very helpful. Jon Stein has been helping me for a long time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com
When it was time to check out, Andrea was giving me
When it was time to check out, Andrea was giving me details from another customer’s car sheet. I told her she had the wrong car she ignored what I said and continued to speak about the wrong care to me. I had to pretty much demand that was not my car and then she finally realized that she was telling me about the wrong car.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com
Clean friendly environment.
Clean friendly environment. I am satisfied with my purchase. I would certainly recommend for you to check them out.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. George Matthews george.matthews@russdarrow.com
The Service is slow, staff aren’t what they used to be.
The Service is slow, staff aren’t what they used to be. Website reservation system is outdated.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. George Matthews george.matthews@russdarrow.com
My advisor was great and friendly and helpful very
My advisor was great and friendly and helpful very professional made feel welcome great waiting room
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com
Every one their is so friendly and service department
Every one their is so friendly and service department does an excellent job. I would highly recommend Russ Darrow.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com
I have gotten at least 10 different communications asking
I have gotten at least 10 different communications asking me to rate your biz. This amount is absurd and frankly annoying. Stop. Entirely.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. George Matthews george.matthews@russdarrow.com
Joey was really friendly and helpful.
Joey was really friendly and helpful. 10/10 service all around! I would recommend Joey & Honda to everyone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com
Great experience!
Great experience!! Very professional and I definitely will be coming back. Also, great hours and availability.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com