Reviews
Write a reviewAmazing Customer Service
I recently purchased a 2012 Jeep Compass. I am in love with this vehicle! I found the vehicle online and called the dealership to make sure that the vehicle was still there before I drove out to test drive it. I spoke to Mike Devries who was extremely helpful. He had the vehicle waiting out front for me when I arrived which was awesome because the vehicle was nice and warm for me on that cold December day. After visiting multiple dealerships and test driving multiple cars, it was nice to find someone who cared about what I wanted and what vehicle was best for me, rather than trying to push me into something that would make him more money. I can't recommend Mike and this dealership enough. I will definitely go back in the future when I decide I want something new.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
New Vehicle Purchase
Yesterday I purchased a new Ram 1500 Rebel from Kayser Chrysler, Sauk City, WI. I found the Sales Consultant, Charlie Wilson, to be both knowledgeable and efficient in handling the transaction. The transaction was initiated via the internet and involved the trade-in of two vehicles as well as finding a Rebel equipped the way I wanted it at another dealership. Charlie not only found the vehicle I wanted but he organized the transfer to Kayser and we were able to complete the transaction (except for delivery) in just one visit. Since I had traveled in excess of one hour to get to Sauk City I appreciated the efficient sales effort. I would definitely recommend Kayser and particularly Charlie Wilson to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
EXCELLENT CUSTOMER SERVICE
I had been shopping around for a new Jeep renegade limited. Finally found the jeep I wanted with all the "bells and whistles". I worked with Zak Smith and he was amazing! I went to see him on a Saturday but couldn't close the deal because of my bank being closed. I told them I wouldn't be able to come back until Thursday because of my work schedule. They let me take the jeep home and "test drive" it until Thursday!!! Great Experience! Amazing Customer Service! I would highly reccommend this dealership!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Quick and Efficient
We had been in the market for a new van. We were able to contact the dealer to inquire about 2016 Grand Caravan AVP. They responded quickly. We did not need a lot of time to decide on the van so they were able to arrange for a quick pick up with paperwork ready.
- Customer service —
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best cus service I have ever had from any buisness
This was a buying experience like no other. I live two hours from Kayser Chryster, so I called first to see if the deal that I wanted was possible before making the long drive. Justin Lewis had responded to me that morning by email. I called him and we went though everything by phone. A couple of hours later Justin called me back and told me that they could get to my numbers, so I hit the road. When I arrived at the dealer I was greeted at the door by Justin and on my test drive in the first five min. When I returned, My trade-in was already appraised and all paper work was ready for me to get into financing. The financing was as quick and painless. This was the most professional company I have ever done business with, they have customer service is second to none. Hands down the best buying experience I have ever had and recommend everyone to purchase from Kayser.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great overall buying experience!
Beautiful truck, amazing service, fair price. Charlie Wilson and his team were fantastic!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
New car purchase
We found the 2015 Chrysler Town and Country with the options we desired when checking their website. After several emails back and forth along with two phone discussions, a deal was made the same day without even seeing the auto. Justin listened to what we wanted and gave us different options. We have purchased many new vehicles in the past but this was the most pleasant new auto purchase that we have ever experienced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Well done Zak!
I finally took the plunge and had the nerve to buy a minivan for the family. I couldn't have had a better salesperson to help guide me through the experience than Zak Smith! The guy did a great job truly doing what a salesperson SHOULD do which is make the customer the #1 priority. I felt nothing but effort from Zak! He was running around back and forth with his manager trying to get me the best deal he could. THAT was very comforting for the decision of buying the minivan. The final icing on the cake was when Zak sat in the minivan and took the time to guide us through all the features that the minivan offered. Kayser, you have a great salesperson in Zak! Zak, keep up the great work my friend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
This is THE PLACE to go!!!!
Zak Smith is your man! We have been looking for mini-vans on the internet and at other car dealerships. After checking out Kayser's cars on the internet, I e-mailed and got Zak as my salesperson. Wow--what a sales guy! He did a complete financial work up for me--everything from all the rebates I was entitled to, down to the tax, license, and dock fees. Since we were over two hours away, this info helped me to make up my mind that the trip was worth taking. We told Zak we were coming, so he had the van ready for us and we were allowed to take the van on a test drive without a salesperson present. That is really nice, since you have no one pressuring you from the back seat. No pressure from the finance guy either, unlike so many other car dealerships I have gone to. If you are interested in a car, definitely give this place a try, and especially ask for Zak.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience
I had a great buying experience with Ryan and Todd. Ryan got me a great new car and was very patient with me, even though it was my first time buying. Todd was able to help with the financial side of things. Everything was taken care of efficiently. They even helped hook up my bluetooth before I left the lot. I'd highly recommend this dealer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase