Reviews
Easy deal
We found the vehicle on the internet we went to the dealership to look. The sales associate I spoke with on the phone was busy so they assigned Matt to show us our vehicle. He had two vehicles brought around for a test drive. We liked one of the two started negotiations and purchased the vehicle. From beginning to end the process was quite enjoyable no pressure just presented our options. Matt was detailed when going over cars accessories. It was certainly worth the trip. We would recommend recommend this dealership. Greg & Connie G.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent Experience
My wife and I just purchased a 2017 Mustang GT and found the entire Mike Burkhart buying experience pleasurable. Our salesman, Matt Horstman, was great to work with. The 5-hour round trip (Chicago suburb) was worth it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Retired
Excellent sales team, as I purchased my second Ford Certified pre-owned vehicle from Mike Burkart Ford. All went smoothly. And, I received a re-imboursement in the mail,for an inadvertent charge that we all missed in filling out the paperwork. Good honest folks to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Buying a vehicle
Awesome experience. Jack helped when we needed it and let us alone when we needed to talk. Ed was easy to talk with and made the experience easy going. Will be coming back in future
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent no pressure experience
Jack was awesome. Took time to answer any and all questions and show me every part of vehicle. I would recommend. Am waiting on a few warranty repairs from service. The part wasn’t correct when i went the first time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Has some issues seeing truck but Jack made it right!
Jack and Jay were great to work with, they took care of any issues we had and keep us well informed and up to date.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very courteous and professional people
Jack was very pleasant to talk too. Even during the holidays Jack was very helpful with my purchase. Will be purchasing my next vehicle from Mike Burkart!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Certified Vehicle repairs not disclosed
I bought a certified vehicle and a year later I found out the car had been in an acciden or had been damaged. This should have been noticed when the inspection was done before the vehicle was sold. The repair costs $2,600. I have not heard back from the manager after calling 3 weeks ago. Second, the battery died which cost $170 to replace. The vehicle was practically new, yet I?m having multiple problems. The car should overlooked this when it should have been noticed and disclosed.
- Customer service 1.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience
We worked with Jack and had a great experience. We had paperwork sent to us really quickly and since we were buying non-locally we really had to trust that the dealership was being fair and honest with us. Jack really made us feel at ease and everyone we talked to at the dealership was great! We would highly reccommend their team! We got a great deal and really love our new car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
A nice car buying experience
From my initial call inquiring about a car I saw online I found the staff at Mike Burkart Ford to be very pleasant and helpful. My questions were answered and everything was waiting for me when I arrived to check out and drive a car I was interested in purchasing, just as I was told it would be. Upon deciding to see if we could come to terms for a price acceptable, some numbers were presented and some things pointed out there were compromises made and a deal was finalized. I had an overall positive experience every step of the way and was driving home in a new used car within a couple hours. Low pressure sales just the way I like it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car