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Dean Arbour Ford of Tawas

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (135 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (135 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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great service

f250 truck service was great they came to my place of work and picked the truck up and dropped it off in the same spot it was parked in on problems thanks for great service and the kind understanding staff

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you. We take our reviews seriously and are delighted to hear about your visit. If there is anything else we can do for you, please give us a call.

Ideo not need to say more

Best Dealer and service ever! I need not say any more!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ford service

It was fast and done right..............................................

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are glad you chose our dealership! Feel free to stop by if you need any assistance in the future!

Always a great experience

I'm always taken seriously when I bring my car in with a problem. Jim always is respectful and never seems put out by my car complaints. My husband passed, and I have no one to guide me thru my car needs, so your service department and Jim are very important to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service

They are very friendly, they know your name when you go in there. They are like family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks, Karen! We're happy to help however possible. Feel free to stop by if you need any assistance in the future!

SERVICE EXPERIENCE, DEAN ARBOR TAWAS, MI

STAFF WAS EFFICIENT, WORK PERFORMED TO EXPECTATIONS IN A TIMELY FASHION. CUSTOMER WAITING SPACE WAS WELL DONE.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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friendly people clean and comfortable building

2016 f250 super duty pick up truck with camper package. cassie sweet is very helpful with the purchase of accessories and after the purchase with information on how the truck works like the alarm and shifting from auto to manual shift plus other

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy to hear of your positive experience with our location, Daniel. Exceptional deals and positive customer service come standard with the dealership. If there is anything else we can do for you, please give us a call.

SERVICE EXPERIENCE PAR EXCELLANCE!

THE SERVICE EXPERIENCE WAS VERY EFFICIENT. FROM CHECK IN TO CHECKOUT ALL WAS HANDLED BY THE SERVICE WRITER WHO WAS VERY CORDIAL AND KNOWLEDGEABLE. THE WAITING AREA WAS CLEAN AND COMFORTABLE. THE TOTAL EXPERIENCE WAS GRATIFYING.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are happy that we were able to provide a professional, courteous, and engaging experience! Please let us know if there's anything else we can do for you. Thanks so much for your positive feedback!

great service,nice people

Everyone there is always very helpful and does a great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are happy you found us so helpful! If there is anything else we can do for you, please give us a call.

Fusion

Got the recall item fixed and other work as requested

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are happy you had such a positive experience with us, Anna! We always strive to provide personable and excellent customer service. Thank you again for the review!