Reviews
Write a reviewFord F250 Service
Nice establishment with a nice and clean waiting area.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
oil change
Thunder Basin Ford makes getting the oil changed on your vehicle so easy without having to make a appointment and the ladies at the service desk (Jennifer and Teddi) are always so pleasant and nice
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Wendy, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!
Thunder Basin Ford
There is a knowledgeable, friendly staff & we felt we got a fair deal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Clint, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Leaking intercooler
Got me in and out quickly and the repairs have held up this long.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bradley, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Service on our Ford Flex
The staff was fast and friendly at Thunder Basin Ford. I am always happy to have my Flex serviced there. They are also very attentive to my personal needs. :-)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Fuel filter
Stopped in to get fuel filter changed and they got me in right away.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
unsatisfied
Staff in service area are not very pleasant to talk to or be around. I feel very uncomfortable when I bring my truck there for repairs or services. The receptionist acts angry and will never smile when I explaining the service that I need done. She does not even say thank you, have a good day,
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Anjanette, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (307) 682-4735 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
Thunder Basin Ford
Bought new Ford after old car had serious problem.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thunder Basin Ford service department
I had repairs done on my daughter's Ford Escape. Jenifer, in the service department is awesome to work with. The issues were diagnosed quickly, parts ordered and the repairs done promptly. This was a great experience and will difinitely return.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2014 F-150
Quick service, friendly people everywhere in the building, open early. Good place to get service done.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert, your positive review means a lot to us and we?re happy we could help you! Thank you again for your business and we look forward to your next visit! Safe travels!