Reviews
Write a reviewThunder Basin Ford
Interior of vehicle was left in a horrible state, dirt and grime all over dash and seats, plastic was not used on seats and nothing was wiped down after mechanic finished with work.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this to our attention, Terry. Don't hesitate to give us a call if you would like to speak with us further about this experience.
Happy
I started my new car search on the internet so I was pretty sure what I wanted when I went to the dealer. Everyone was helpful and before long I left in my new race red Ford Focus! I'm very happy with the car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Grace, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Congrats on your new Focus! We hope to be of service to you again! Take care!
Thunder Basin Ford
Great buying experience. Friendly and helpful from start to finish!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
KStauffer
I would highly recommend purchasing your new ford from Mike George at Thunder Basin Ford. He made the car purchasing process enjoyable like it should be. He also helped explain all the features my new car offered. Thanks Mike!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the recommendation, Kristin! It's great to hear that Mike made your car buying experience so enjoyable! If there is anything else we can do to assist you, please let us know!
2013 Fusion "repaired" by Thunderbasin Ford
the "repair" of our torque clutch solenoid lasted 1.5 hours, after waiting 5 weeks for parts on another repair 5 weeks I made payments for it to sit in their yard. it only has 55k miles so I guess its shot
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bret, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. Please reach out to us at (307) 682-4735 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Looking for used got better deal on new
Very helpful and willing to work with you for the best deal
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Great service start to finish
Great service, the salesman mark was great to work with
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Delene, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!
Thunder Basin FORD Gillette, Wyoming
Thunder Basin Ford and all of the staff have always been top notch! The service department personal have always made me feel that I am important as a customer. The service has always been great. I have had my 2014 FORD 250 serviced there since my wife purchased it from TBF.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Edge Experience
Thunder Basin Ford went the extra mile to make sure we had what we wanted. I'm a customer for life!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Place
Great place to visit, clean, friendly, easy to work with. no hassle. great customer service. will be buying there in the future!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase