Quirk Ford of Augusta

***UPDATE TO REVIEW***** 2-6-2020 So I figured it would only be fair to come back on and post an update to my first review. After I posted my first review I was contacted by Quirk Ford of Augusta. I first spoke with Rose Thompson. She was very sweet and understanding. She listed to my issues and concerns and took immediate action to get the ball rolling to get my concerns addressed. Again, our issues were not the norm. So I appreciate her not passing the ball/blame to someone else. She emailed the sales manager and cc'd me on the message. Scott Freeman called me as soon as he was available which was faster than I expected. He immediately "took ownership" of the problems, and took the needed steps to get our issues resolved. Might I say he has gone above and beyond what I expected considering our experience that led to this. At this point, I feel 100% happy and confident going forward. I think people just need to realize we are all human. Mistakes and accidents do happen. Sometimes the ball gets dropped. I think we all just need to be a little more understanding with each other. Perhaps the most important thing to do is to learn how to talk and listen. Don't be afraid to reach out to people if you feel wronged, or feel things were not done right. Chances are the person you are upset with, or the situation you are upset with. They or the person who can fix it or help has no idea. Scott had no idea of the issues we were dealing with, nor did Rose. Our sales guy did not even know, because I did not feel it was right to put the burden on him. But that was my mistake. At this point, I cannot say enough good things about Quirk of Augusta and the way they stepped up to resolve our issues and concerns. I hope this trend will continue if we ever experience further issues. Thank you! Leonard Martin ***Original Post*** When we leased the vehicle is was on a Saturday and they actually stayed past closing to make the deal happen. Everyone we dealt with was great. We loved our salesperson and the finance manager that worked with us to sign all of the paperwork. No complaints with staff. The complaint comes in from issues with things that were just not done that should have been done with a Brand new vehicle lease/purchase. We understand they had already stayed past closing to make the deal so we understand. But we made an appointment to come in and have things taken care of that should have been taken care of or and normally probably would have if it were not closing time and on a Saturday. My complaint is we made an appointment to have certain things done and at the time was told we could have a loaner vehicle. Well, we showed up on time for our appointment and 2+ hours later only part of the things we wanted/needed/should have been done was done. And no loaner so we had to sit there and wait which messed up our plans and other appointments we had made for the day. And to top it off, now we need to make another appointment to get things done that should have been done at the time of purchase/lease. Again, the staff was great to work with. I am sure they and their service is normally not like this. But for a first experience/impression after the sale/lease went so great. We are really disappointed. We also hope this is not a sign of things to come...... We shall see. I am still waiting to hear from someone on when and where we are supposed to bring the vehicle to have the rest of the things done that should have been taken care of at the time of lease. I hate writing reviews. I don't want to bash or put down any business, especially considering how nice everyone was. I sorta feel like the ball is being dropped here. Hopefully, someone will reach out to me through email or whatever soon.

The service department is one of the best ive ever dealt with. Twice I've been qouted a service price and then went to pay and been plesently supprised with a price much lower than qouted. The do great work and is the only place I trust my vehicles. Ken in service is the man! I purchesed 2 vehicles from quark and both where easy fast and painless with very little up selling, meaning the offered what they needed to but didnt cram it down my throght like I was incapeable of making a informed desision like some other place (rymes with clay baskel).

So went in on 3-2-19 for my drivers Sid heated seat not working. I told them that the relay in the dash was not clicking on and if it did it clicked off within a few seconds. 1 1/2 hours later they tell me the heating element is bad and are ordering the part. So today 3-8-19 I go in for my appointment that was scheduled a week prior and after 20 min they come out and say they need to reschedule me because they are backed up. Well after some choice words they managed to get me in, an hour later the truck is done. I asked them if it was fixed, service advisor said he put the new part in, I said but is it fixed, his reply was I don’t know. So I go out to my truck and low and behold I have the same exact problem. I have to go back again and this time their going to put me in a loaner. The service department is horrible, technicians apparently can’t diagnose their way out of a paper bag, And this is the third time I have made an appointment and their either trying to reschedule me or I have dropped it off the night before and they don’t get it in until late in the afternoon. UNBELIEVABLE!!

My husband and I bought both of our vehicles there (new) on the same day in 2014. We went in to talk about upgrading our truck to another brand new truck. We left there feeling insulted. The next day our truck lost accelerator power. Had to have it towed to quirk... didn’t get it back until 7 days later. We had to rent a vechile for $400 while it was in the shop. Not only did we call them every day. (Truck arrived on Monday night) no one called us back any day. It wasn’t until Friday when I called theee times that they finally spoke with me. When I picked up the truck.. I was irritated, due to no loaner vechile being available and the ridiculous amount we had to pay to rent one. Also, the service person asked us “ if we even bought our vechile there”. Again, I was insulted, after the business we had given them. When I have been in several times prior to this (which the last time we went was this past summer for an alignment... and they forgot to put the Torsion bar bracket back on. We lost control of steering while driving with a truck full of hay.... again truck was towed to be fixed. Thankfully no one was killed) so moral of the story. We love Fords but will never use quirk again.

there has been nothing but delays, excuse after excuse,,,,,, am very disappointed and angry. Im about to go over their heads and file a formal complaint

My experience all started with a recall. And it went on for months of frustration. It’s not 100% corrected. But after calling service and hearing I hope it’s an easy fix cuz I really hate that car. Didn’t make me wanna bring it back

Such an great team of people straight from the sales department right through to the excellent service department!!! Always such a great experience! Where else can you go for an oil change and come out with a brand new car?!

I was in the market for a new car and was pleasantly surprised when the salesperson, Sean Turnbull, showed me a used vehicle that more than met my needs. He saved me money and was very helpful through the process. Service has been great too!

I had a price, package and model in mind, Augusta Quirk was the only one who meet all my standards. Bought the truck, and I'm still happy one year later. I love the service, the attention to details and timeliness of transactions.

Very professional and prompt service at a reasonable price. Happy to have this service department backing my Ford truck. Thank You Quirk sevice department.