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Bailey Ford of Plattsburgh

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (291 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (291 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Fantastic, they accommodated to all my needs and helped

Fantastic, they accommodated to all my needs and helped through the the whole process. Was able to take my new vehicle home the very same day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for leaving such a great review and high star rating. Safe travels!

New F150 owner

Dominic (Salasman) was very helpful, knowledgeable and polite throughout the whole process. My experience was stress free and enjoyable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Lawrence, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

2023 Bronco

Tracy and the team made the purchase process a breeze.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Worst buying experience you can imagine.

Worst buying experience you can imagine. I was lied to, threatened, my family and business were bad mouthed. I couldn’t do anything as they would not have sold me my custom order Mustang Mach E. Do not shop here Josh Parker has the worst morals of any human.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 2.0
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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SUCKS

I pre-ordered a Maverick, got a confirmation from Ford, and the sales representative contacted me (all good so far right). The sales representative then wanted to muscle a nonrefundable $1000 deposit, when Ford doesn't require one. I was told that is Baileys "policy". BS!!!!! So I asked if Ford.com was a liar with the confirmation notice and no down payment. We went round and round and I terminated the call. Sales manager calls back promptly trying to salvage a $25k sale. I told him the negative things I had heard in Malone and Plattsburgh. That's when he got defensive. Who wants to deal with such negativity? xxxx, I just want to give my $25k business to someone and they push you away. Madness! I can teach y'all some excellent marketing skills if you'd like.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

James, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Bailey Ford of Plattsburgh. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please contact us at (518) 561-5030 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. We look forward to speaking with you.

Service

Was in last Saturday for a oil change and tire rotation. Thank you to all in the service department for all you do. I was only there for a hour and was very pleased with my experience. Thank you again Bailey Ford !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Laurie, your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Outstanding to Deal With

Adam was outstanding to deal with. This whole transaction took less than a week. We did it all (at my request) through emails and texts. Adam as courteous, helpful and worked hard for us. Thank you Adam!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Experience at Plattsburgh Ford has been Wonderful

Our experience here at Plattsburgh Ford has been as wonderful, and satisfying as one could imagine. Can't wait to come back for more vehicles and the awesome oil changes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent service and undivided attention

Excellent service and undivided attention provided by the staff at Plattsburgh Ford, both Katie and Jason made the experience both pleasant and assuring to purchase a second vehicle from them. I plan to be a loyal customer to this dealership based on their expertise in the automotive industry.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I am very happy!

I came in worried with two car loads and they were able to help me get into one load in a new car. I am very happy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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