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Fox Ford Grand Traverse

(1,348 reviews)
Visit Fox Ford Grand Traverse
Sales hours: 8:30am to 6:00pm
Service hours: 6:00am to 7:00pm
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Sales Service
Monday 8:30am–6:00pm 6:00am–7:00pm
Tuesday 8:30am–6:00pm 6:00am–7:00pm
Wednesday 8:30am–6:00pm 6:00am–7:00pm
Thursday 8:30am–6:00pm 6:00am–7:00pm
Friday 8:30am–6:00pm 6:00am–7:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (231) 889-6278 (231) 889-6278
Used (231) 889-6324 (231) 889-6324
Service (231) 889-6291 (231) 889-6291

Reviews

(1,348 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fox Ford Grand Traverse from DealerRater.

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Great service

Everyone was very helpful in fixing my problem, almost drives like new. Would definitely recommend there services Service was on time and less then i expected, very happy about that for sure

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

Just good service and helpful people. Work was done in a timely fashion, plus the car was cleaned inside and out!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service Made Easy

The friendliness, courtesy and ability to answer my questions and concerns PLUS scheduling me the same day greatly impressed me. I was offered a ride home instead of waiting in the reception area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Small town hospitality. Great coffee.will return.

Price on cars. Unlocked. Very friendly salespeople and everyone else at the dealership. Let us test many cars without the salesperson in the car. I felt like I was at a good friends home, not a high pressure business. Very informative and helpful after the sale also.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service

The staff is absolutely awesome!! Thanks from beginning to end. They were efficient and helpful. The repair was done on time and well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Experience

My salesman John made sure that I walked away with a car that fit my budget and needs. He was very upfront with me and provided me with the utmost care even though I spent almost 3 hours debating on a new car. He wanted to make sure I got what was best for me and never pushed me to make the sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience Overall

Gretchen was AMAZING! She truly took the time to listen to my needs and wants and worked hard to match up the right car, at the right price to meet my budget. I was left with a sense that it was more than just a sale. She truly cared about getting me in the right vehicle that was safe, affordable, and the right choice for my overall needs. Buying a car is a stressful experience for me and she made it easy and enjoyable. I truly appreciate the time she spent with me in making my decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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awesome service and friendly staff

I always choose to work with Gretchen at fox motors when buying any of my vehicles. She is vary friendly and always goes the extra mile to answer any of my questions even after the sale. I always feel good about my purchase after working with her. Thank you !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

Got in quickly, was told it could be about 40 minutes and it took 30 minutes. Also, was given info on a rebate that is available and how to access. Everyone was very efficient and pleasant. A very good experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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reliable and courteous sales and service.

courtesy, excellent service and workmanship and the availability of a vehicle overnight. I also appreciate information on what additional service that may be shortly needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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