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Lithia Subaru Of Oregon City

(3,042 reviews)
2019 state dealer award
View 12 awards
2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (503) 208-9735 (503) 208-9735
Used (503) 208-9767 (503) 208-9767
Service (503) 278-4332 (503) 278-4332

Reviews

(3,042 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Subaru Of Oregon City from DealerRater.

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Friendly and clean

Kiki was so helpful and kind the whole time we were there. She made sure we were happy with the agreement and cared about what we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Smooth and easy transaction

Very friendly staff that was knowledgeable and efficient in keeping the purchase experience enjoyable. This was my first new car purchase and couldn't have asked for a better transaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience

Most helpful out of all the dealerships I went. Most personal and professional. First time buying a new car and process was easy, I would recommend Lithia of Oregon City.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Well Done!

Most helpful out of all the dealerships I went. Most personal and professional. First time buying a new car and process was easy, I would recommend Lithia of Oregon City.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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super easy and comfortable car buying from start to finish

This is my third Subaru and it was the easiest car buying experience I have ever had. We started with an email request for information and ended up working with David at the dealership. He listened to my needs and provided outstanding customer service without any high pressure sales tactics. I also appreciate his follow up in the days after my purchase; he has reached out to make sure I am happy with my new car and he has made himself available for any questions. I love my new Forester! Thank you, David.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Relaxed and safe

Sometimes you walk into a dealership and you are swarmed by hungry sales representatives who are more more interested in commissions than they are matching the right person to the right car, but that was not the case at this dealership. It was such a relief to be given time to make the right decision for me and to be paired with someone so knowledgeable about cars. Really a wonderful experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

He was super awesome

He made my experience super personal to me he seemed like a friend that was trying to help me out which was cool ! He helped me get into my new Crosstrek which I love !!(:

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent service with genuine and attentive staff!

I bought my first new Subaru from Oregon City Lithia and they made the experience excellent. They were knowledgable and very friendly. They made the process easy and made sure I got all my questions answered! The scenic test drive doesn't hurt too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Customer-centered service

Two stories to illustrate Lithia Subaru's effort to do right by the customer. #1) I took my car in for an oil change. The car leaked oil when I got home. The plug was not stripped, but still, this was not good. Lithia sent someone to my home to clean the oil from my driveway; drive the car back to the dealer, redo the oil change, wash the engine (and the car!), and drive my car back to my house.. The inconvenience to me - neglible. #2) My head gasket showed signs of "weeping" at about 60k miles. Were I not so ticked off, I might have done some weeping myself. My service rep, Gary Chartier listened to my ranting with total patience and empathy. He explained the problem, all the contingencies and gave me recommendations. Subaru's customer help line is sort of legendary, so I called them. They helped pay the bill to the tune of $1000. Lithia Subaru (Oregon City) loaned me a car while mine was being repaired. No company manufactures all their cars to 100% reliability. I still think Subaru is probably better than most. I know, with all certainty, that the Oregon City Subaru service department treated me better than any service department I have ever dealt with..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service recall on my Legacy

Sean Sanders was very attentive, has great customer service skills and took care of my service needs!! Very impressed with Lithia and both sales and service! My sales rep, Andrew Hetzler, has been awesome!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.