Skip to main content

Steven Lust Automotive

(52 reviews)

Reviews

(52 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Steven Lust Automotive from DealerRater.

Want to share your experience with this dealership?

Write a review

Air conditioner not cooling properly.

Air conditioner not cooling properly. Had vehicle air conditioner checked and repaired. Very pleased with diagnosis, and efficiency of repairs. We use Lust Automotive for all our vehicle maintenance and repairs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

The service was friendly and fast.

The service was friendly and fast. Check in was easy. I had some other questions about my car and they checked things out and answered my questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

We took our Suburban in for an oil change and tire

We took our Suburban in for an oil change and tire rotation. They also checked the filters. We waited for the car. In a short time the vehicle was done. We were pleased with service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Worked with Jared on a trade in/buying a new vehicle - he

Worked with Jared on a trade in/buying a new vehicle - he got back to me quickly on my trade in value, got me pictures promptly when the vehicle came in, they were priced better than several other dealerships, and actually had the car/color/etc that I wanted*. friendly, easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Repeat Customer

Tyler, Jared and the entire sales staff at Steven Lust Automotive are always friendly and helpful. We like to keep our business local because their employee's support our small business's. But they make it easy by finding the vehicle we are looking for at a fair price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Highest quality sales experience

The professional service I received was greatly appreciated. I felt like family while visiting with all the employees that I talked with. A huge thank you to Mike Hottman? The sales experience was of the highest quality with Mike. I highly recommend utilizing the Lust Automotive experience for new, used and/or repair on your next vehicle purchase or repair. I highly recommend going to see Mike Hottman for the family oriented sales experience environment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

New Car

I was looking for a new car and Steven Lust Automotive was a great dealership to work with. They had a great inventory which most other dealerships don?t have today. The buying process was easy and I got a great deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

bpaepke@nvc.net

The service department needed to order a part to repair the problem. Once that part is received and actually installed in my car, I will be more than happy to give a review.;

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Steven Lust Automotive Review

I always have great service at Lust's. Service advisor is always helpful. Service department is very knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

I came in from Minnesota in my XT5, my check engin

I came in from Minnesota in my XT5, my check engine light came on around Alexandrea MN. I had driven out here to check out a small Cadillac at lust it was to small. So I brought my Cadillac XT5 to them to fix it. They were really busy so they said the could get to it by the end of the week. They did charge me $250.00 dollars witch would have cost me $100.00 at Roseville Cadillac two months ago. So I am walking out to my caddy and I noticed Hugh bugs on my front end. Strange because I just washed the caddy the day I brought it in. Started driving the review mirror was off the radio was on a talk station I never listen to the gas tank was down a 1/4. Then I checked the trip millage it was at 398,I drove here from Minneapolis witch is 315 miles Plus 5 miles to get there. Some one at Lust auto was using my caddy for a commuter. So when I questioned them about it they offered me a free car wash. Nothing about my gas. I have family here and 1/2 of this town will know after church on Sunday. They thought I was some big town boy that they could take advantage of.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No