Reviews
What a GREAT experience!
This was my first visit to Lust and John made me feel like I had been doing business there forever. I look forward to my next purchase from John. The selection was very good and I was given many options.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New Purchase
Our salesman was friendly and informative and we would definitely utilize his expertise again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
We have bought several of our vehicles from Lust and have been very happy with our purchases. Bryan Pence is always very helpful and friendly whenever we stop in for a visit. Thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lust
Nothing in particular. They took care of a warranty item that needed to be done as well. Did not know about recall until they told us
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Dealership and sales person
We had Mike Hottman as our salesman from Steven Lust Automotive, over the years of buying vehicles from different dealerships and working with other sales people, he is best that we have dealt with, not pushy or over the top sales pitch, just a very easy guy to deal with, we will be back to Seven Lust Automotive to work with Mike and Ron the finance guy in the future. Thank You for making our purchasing a new vehicle experiance such a positive one.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
The dealership looked after the car recently after there had been damage incurred. They called to update me since it did take some time to have the parts come in and also it seems at this time of year they were busy. An incidental finding regarding the oil tank with a leak was noted by them while the vehicle was at the dealership. They fixed this issue while it was at the shop during the same time. I appreciated it since it is a 2014 vehicle and they corrected things without me even being aware yet that this has been a new development for the type of car. I have always been happy with the service thus far and this is just another example. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
good service
Everything was good. The only problem we had was getting the mud flaps on, due to the wrong ones delivered and then getting the vehicle in to check the doors. Everyone was beer accommodating.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Friendly, prompt service
Needed to do a quick check on a factory recall (water pump seal shaft leak). They had me in and out in less than 10 minutes.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Exceeds expectations!
I have purchased all of my vehicles over the past several years from Bryan Pence. I find him to be friendly, trustworthy, and completely reliable. He is a pleasure to do business with and Steven Lust Auto is represented extremely well by Bryan. Also, Todd Mann is a genuine pleasure to do business with. I consider both Bryan and Todd to be friends of mine and I will purchase any future vehicles from them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
worst customer service
Worst service I have ever had sat there for more than a half an hour and still got no help at the location in Aberdeen sd
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase