Northwest Chrysler Jeep Dodge RAM

I have tried being patient and understanding. I’ve tried letting the service department do what they can to fix the situation and make it right. But at what cost? I am going into two weeks of being stuck here this time around when I was only supposed to fly in and pick up the truck to take home. And yesterday was the straw after trying to be understanding of the situation and patient. I drove to Portland in my truck from a different state. The very truck I had bought from this very dealership. I brought the truck in for an oil change and tires. I was informed there were recall to be done which consisted of software updates. After I went to my friend’s home, it had been raining since it is Portland and I discovered the infamous back cab leak. I took it back to them. And after endless calls to Ram Care (who doesn’t care, by the way), they finally agreed to pay 80% to fix it. I still had to pay over $400 for the new carpet and the installation of the carpet and the sealing of the leak which shouldn’t have considering it was an issue from the assembly line. I had to fly back home at this time. The carpet was replaced and the truck had not been moved since the carpet installed. Again, it was working, driving, turning on before when I drove here and before taking it into the dealer. I was told the truck was ready so I flew back to drive it back to drive it back home. Well, when I arrived, truck was completely dead. Shouldn’t have been, but it was. I call the service department, they tell me to bring it in. I jump it and drive it over. They say it’s the battery, I highly doubted it was. Without consulting with me, they put in a new battery. I say no, because I’m not paying over $300 for a battery when I can go get another of better cranking and quality elsewhere for the same price. They decide to leave it in with trying to make it “right”. I drive back to my friends house. The next day the carpet repair guys come out and double check everything. They also put the truck on a scanner and sure enough, you can see the draining of the battery clearly showing a draw, but what do I know, not like I don’t work in the electrical/mechanical and battery area, the very thing I said to them was most likely happening. They take the truck back saying they would fix it. Still nothing and they expect me to spend more money flying back home and then back for the truck. When I was on the phone with Ram, the service guy made the comment that I had been having the issue “for a while”. Seriously? And before they had said that I was in a hurry and wanted to leave when they were trying to scan it which is not true. I was hanging out when I was told by the advisor that my truck was ready. Serious gaslighting and lying. They have had my truck in the service department now several times with this time being in there since last week. I was supposed to be home last Saturday. It’s now Wednesday and they still have the truck and are giving me no way home. I missed out on paid tickets to a memorial event that honored my battle buddy, I’m missing out on simply being home and now my job is in jeopardy because I’ve been stuck out here in Oregon instead of being onsite since I came out here to pick up the truck after they told me it was ready. I’ve already paid over $600 in just flights. This is gut wrenching and I can assure you, I will never buy another Ram again, at least not from this place and I won’t ever bring it back for service here either because clearly they damaged it when all it needed was an oil change and tires. Never again. They can’t make it right. I told them to fly me home and ship the truck to me when it is really ready since I did my part in coming back for it when they said it was ready. Unreal. Great thing I have photos showing time stamps of how everything was working well before taking it into the service department.

Took my Dodge for service, I was assisted by John Retzlaff, he was refreshing and assuring, also great follow up. He even took time to help me with an issue that the dealership I purchased the car from needs to address by advising them what the issue that they found and what needs to be fixed.

worst dealership ever, they don’t care about you or your car. customers are the least of their concern all they care about is getting paid for their work and services, all the techs will do the most to avoid working on jobs if it’s a huge project. will never visit that dealer or ever work there again in a million of years. The owner should have nothing to do with a dealer he has no idea what he’s doing at all, the most unprofessional place i have ever worked at.

Worst experience ever in a service department, they will tell you what you want to hear, but never deliver.

The worst dealership experience I have ever had. Purchased a truck that I was promised was safe and good to go. $32k truck so not a junker. Within 40 miles of leaving the dealership the check engine light came on, further it had a significant oil leak. Dealership told me to take it home and make an appointment at my local ford dealership and they would pay to have it fixed. I live 7 hours from this dealership. Long story short they only paid $2k of the $5k repair even though they agreed to fix everything. They have left me high and dry. And to top that off they sold me a truck without a clear title. 50 days later and I still do not have it registered. I cannot legally drive the truck in my state. I was told there was an issue with an old title.... whatever that means. I will be taking legal action. Please stay away from these guys.

Ben Irwin, the Service Manager, has saved my bacon on numerous occasions. Hands down the best customer service I have ever experienced at a dealership, or any service department for that matter. A true Jeep guy who knows his stuff and always willing to go above and beyond the norm. Thank you Ben!

Poor communication. No official service estimate for the $1680 bill. No updates they kept my car for 9 days though it was planned for 2 days. No explanation regarding what was taking so long. No updates unless I made contact with them and asked for updates, even though they said they would.

Had my van towed to Northwest Jeep for service. Service manager was mysterious, rude, and hard to reach. He would give a ballpark of what things might cost, but seemed to be only talking about parts or labor and not both. After 2500 dollar of labor on the vehicle it was returned with the wheel misaligned making it confusing to drive straight. I couldn’t reach anyone at the dealership for help and they suggested I bring it back 5 days later ensuring it was not something they did. When I reached out for help I didn’t get a reply for 3 days and when I finally got a reply they were making a joke of the situation. I would put this dealership in an “avoid at all costs” category. I would especially avoid working with service manager Chris. Attaching a photo of my steering wheel while the wheels are pointed straight

I entered your facility Thursday 10/19/2023 to look at a Jeep Gladiator. I was approached by a sales team member and asked if I needed assistance, I asked for “OC” a team member I remember from the past and was informed that he no longer works there, and the salesman simply walked away. After several minutes of me wandering around I was again approached by another salesman Jamie and asked if I needed assistance. I explained the awkwardness of what took place and noticed Jamie was with a client but took time away to make sure I was offered assistance. This was great, he then handed me a card and I assured him I would be in touch, We exchanged information over text messages throughout the day and he said he would follow up with me as soon as he had answer regarding my trade “VALUE”. The next morning Friday 10/20/2023 Jamie followed up as he said he would, he confirmed if I could do the deal that day, they could offer me what I wanted for my trade. So, I put myself together ran down and just like that traded in and bought a new vehicle. While I was waiting for the vehicle to be cleaned, gassed up we were talking of adding some accessories. Jamie and I went to speak to the parts guy and was/is not well versed in the product knowledge to say the least, so I decided to pass on the accessories. So, I get home, put stuff where I want it inside the new vehicle and clean it up a bit as I wanted it clean and noticed a couple minor scratches and a chip (see pictures), this could be a factory defect I am uncertain. When I took delivery of the car, they just washed it and there was some water and what not, so we clearly missed seeing these. I then texted Jamie my salesman immediately and he agreed to have them corrected the following Friday as that’s when your lot has a paint correction person on site. So, I agreed and thanked him and went on with my day and business. Thursday 10/26/2023 I messaged Jamie back to confirm that we were still on for Friday as I needed to schedule time away from work, he confirmed and we were all set for Friday morning, all is well and again go on with our day. Friday 10/27/2023 09:19 am I receive a message that we need to reschedule as the paint person apparently didn’t show up for work. I reply that that blows as I took valuable time off from work. Minutes later I receive a phone call letting me know that your business NW Jeep will no longer be honoring the minor cosmetic repairs, and that Jamie will no longer be able to support the situation and to contact the dealership going forward, due to a survey I took online. This had me intrigued, so I went to the dealership. I am at this point so upset that I must catch my breath and explain the situation. This guy listens to me, mumbles something about being from Tennessee, not sure what that has to do with anything and simply states that I gave a bad survey and had he know that I wasn’t going to give a perfect survey he would have rather not sold me the car. I then questioned his answer, really wouldn’t sell me a car if I don’t give a perfect survey. After a bit he asked me to wait, and he would see what the next steps would be. During this time of me waiting my salesman walked past me 3-4 times scowling at me as if I was a pile on the sidewalk. After a bit I was approached again by another guy, a sales manager I believe. Again, I was informed that the survey I took was the weighing factor and I would be “FLAGGED” in your computer and wouldn’t be able to probably purchase a car from your location again, really? I guess you should ask yourself, being treated like this would I want to buy again, do I share this experience in a positive manner with friends and family, the public? Or if you want your customers to lie, offer something tangible, like as in upon completion of a “PERFECT” survey 10’S across the board return to the dealership for a free tank of gas. Or earn a perfect survey!

Kept us up to date get me Lyft to go home while being in shop