Lithia Chrysler Jeep Dodge of Billings

I highly recommend Buddy Steiner as a salesman, professional and very nice guy to work with! I will definitely work with him with my truck needs in the future.

Absolute worst experience I have ever had with a dealership! Impossible to get ahold of anyone after the sale even harder to have anyone call you back. Will not get title work completed excuse after excuse of why it is not done.

I didn't have to wait for assistance. The salesman was very knowledgeable and courteous. I found the car I wanted, in the price range, year and mileage that I wanted. So I purchased it. The paperwork was done quickly and I was on my way home.

I pulled into Lithia, having had a referral from general manager of a place in Helena. I pulled into one lithia and had salesman tried to do one of those deals were they have to go get their manager to come get you and then they quote unquote manager tries to Hard sell you. I don't play that game. So, we went to lithia dodge. We're a very nice young man help desk to look at a couple of low mileage subarus. I needed something to drive to take pressure off my truck that was getting up into high mileage but still running quite well. Bought a 4-year-old Subaru with 43,000 miles on it. Should have run for another 300,000 MI right? Nope. Got talked into buying this extended warranty as well. All these promises about if anything goes wrong come and get the car and bring it back. Made a deal for them to deliver the car to us 3 hours away. Well, they couldn't make delivering the car happen. I had to pay $150 for a shuttle to meet them halfway. Then, the car got a little body damage so I sent it to the body shop for that sat there for 3 months. Then the battery was completely dead. I mean completely dead. I finally have an opportunity to get it up and running and I'm on my way to Billings and the car overheats. Well, turned out there was oil in the transmission fluid. Turns out the vehicle needs an entire new engine. I call lithia dodge. All these promises about if anything goes wrong and here you get our extended warranty they'll they'll come tow you in. Well that $4800 extended warranty only has $100 in tow. Had to take 2 days off work and tow it in myself. With the truck this car was purchased to take pressure off of... 100.00...Heck, I can't even get my car on the back of a tow truck for $100. They refuse to help even get it towed back to Helena to be looked at as the Subaru dealership had to look at it because it was damaged beyond what the small town mechanic could do or even that lithia Dodge could do apparently. So, basically, they sold me a four year old vehicle with 43,000 miles on it that was a complete lemon and did nothing about it. Bunch of mess if you ask me. Maybe they couldn't have known but, I have a sneaking suspicion that they did. And, any dealership that wanted repeat business would have helped me bring back the vehicle that had been driven less than 600 miles after they "delivered" it

I pulled into Lithia, having had a referral from general manager of a place in Helena. I pulled into one lithia and had salesman tried to do one of those deals were they have to go get their manager to come get you and then they quote unquote manager tries to Hard sell you. I don't play that game. So, we went to lithia dodge. We're a very nice young man help desk to look at a couple of low mileage subarus. I needed something to drive to take pressure off my truck that was getting up into high mileage but still running quite well. Bought a 4-year-old Subaru with 43,000 miles on it. Should have run for another 300,000 MI right? Nope. Got talked into buying this extended warranty as well. All these promises about if anything goes wrong come and get the car and bring it back. Made a deal for them to deliver the car to us 3 hours away. Well, they couldn't make delivering the car happen. I had to pay $150 for a shuttle to meet them halfway. Then, the car got a little body damage so I sent it to the body shop for that sat there for 3 months. Then the battery was completely dead. I mean completely dead. I finally have an opportunity to get it up and running and I'm on my way to Billings and the car overheats. Well, turned out there was oil in the transmission fluid. Turns out the vehicle needs an entire new engine. I call lithia dodge. All these promises about if anything goes wrong and here you get our extended warranty they'll they'll come tow you in. Will that $4800 extended warranty only has $100 in tow. Heck, I can't even get my car on the back of a tow truck for $100. They refuse to help even get it towed back to Helena to be looked at as the Subaru dealership had to look at it because it was damaged beyond what the small town mechanic could do or even that lithia Dodge could do apparently. So, basically, they sold me a four year old vehicle with 43,000 miles on it that was a complete lemon and did nothing about it. Bunch of fraud and scam if you ask me. Maybe they couldn't have known but, I have a sneaking suspicion that they did. And, any dealership that wanted repeat business would have helped me bring back the vehicle that had been driven less than 600 miles after they "delivered" it

Justin was very helpful on my purchase of new tires and found me a good deal! Good dealership to deal with.

Buyer BEWARE!! My sister recently purchased a vehicle from this car dealership only to have it develop issues within two weeks. When she brought it in for repair, she was told that new spark plugs were needed, and she would be charged for both the parts and labor. The service department, led by Chris Wheeler, stated that they do not inspect their vehicles before selling them and instead focus on basic maintenance such as oil changes. This lack of due diligence and commitment to customer satisfaction is concerning and suggests that there are better options available for those in the market for a used car.

On 7-8-24 I spoke with Bra dy on the phone about a 2021 Subaru I was interested in. She said it was "on the lot and ready to go" After discussing price, Brandy said she would talk with a manager and call back. I missed the call back, but returned the call in less than 1 hour. No answer so I left a message. No return call that day. I live in miles city and was to drive up on the next day to test drive the Subaru. I called the next morning and left another message. No return call. Finally in the afternoon I called and got a hold of Buddy, a manager. He told me the car I negotiated on had already sold 2 days prior??? Buddy then handed me off to Tyrell. Tyrell said he would send me pictures of similar cars to my email. Nothing was sent. The next day (today), still nothing sent. I'm done trying to do business with these guys. They just don't seem to care.

Took my 2017 Ram Eco Diesel in toward the end of last summer, the checked the Air Conditioner, said no leaks, charged almost $850 to recharge it. Used it 3 times, same crap again. Lithia has really gone down hill last few years. Bought many new cars there, never again!!!!

Purchased a pre owned suv and was not happy with the sales man that I worked with. The suv was dirty. He didn’t take the time to clean it or vacuum it out. Not only that he was rude . Will not ever purchase a vehicle there in the future.