Reviews
Write a reviewExcellent customer service
We just purchased our fourth vehicle from DJ in Hayward, all from Dan Hinman. Dan is open and honest and very down to earth, very refreshing from most dealerships. They didn't have the car we were looking for, but Dan was able to locate one for us. The first car Dan found was sold by the other dealership the day it was supposed to be picked up....Dan located a second car, but that dealership refused to sell at a dealer to dealer price... Dan located a third vehicle and secured it for us. All in less than a week! Steven made the financing portion of the process painless and enjoyable - never an easy process. This dedication to customer satisfaction is OUTSTANDING, and why we keep returning to DJ, Hayward for our vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
On behalf of Dan and Steven, thank you for your kind review, Monte! We greatly appreciate your repeat business and are proud to have earned your loyalty. We hope you are loving your new Subaru!
The purchase of a used vehicle.
I would like to thank Todd Anderson for all the support, patience and knowledge for the purchase of the Trail Blazer for our daughter. Todd was very clear on all the information on the Blazer and the loan for our daughter to purchase it. Jennifer really likes the Blazer and feels real safe in it. Thanks again Todd, very much appreciated. Jennifer and Linda
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
2015 Silverado
Pam Davis and Tanya were great, also appreciated the $100 free accessory on line coupon........
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
On behalf of Pam and Tanya, thanks for your review Greg! Glad we were able to help with the accessories. Enjoy your new Silverado!!
DAN HINMAN
Dan Hinman @ Don Johnson: Awesome, no pressure, professional, friendly, non-fake sincerity! Very happy and will gladly recommend him to anyone looking for un-biased professional help! Hugo Prado
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
On behalf of Dan, thanks for your kind review Hugo. We enjoy hearing praise from our guests, especially when it's pertaining to one of our valued team members! We greatly appreciate your business and look forward to seeing you at your first service appointment. Enjoy your new Malibu!
Great customer service
While vacationing in the Hayward area, I had an encounter with a deer that caused damage to the driveshaft on my car. I had my vehicle towed to your dealership for inspection and determination of the repairs needed. I was very surprised with the speed of the whole process from getting a quote to receiving a loaner vehicle. The part had to be ordered but even the promised delivery date was bettered by a few days. Over the years I have dealt with quite a few dealerships. My experience with the Don Johnson dealership was probably the most painless of any I've dealt with. I was treated like I bought the vehicle from them and a potentially bad situation became much less of one. My thanks to all the people in the service department, from staff to mechanics, for saving my vacation. Thanks again.......
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
On behalf of our entire team, thank you for your kind review Robert. We are pleased to hear that we were able to make your unpleasant situation a better one so you could think less about your vehicle, and more about your vacation! We hope you'll stop in to say hello the next time you're in the area. Until then, drive safe!
Fair and prompt
Attentive and informative. Answered all our questions and were fair to deal with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking time to leave us a review. We greatly appreciate your business and look forward to seeing you at your first service appointment. Until then, enjoy your new Silverado!!
Great Service
You're service department went the extra mile to get my car back on the road in a timely manner as well as finding the most cost effective way to repair the problem. Also, they were very detailed in explaining what the problem was.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind review, Allen. We are happy to hear that you are pleased with your experience with our service department. We appreciate you entrusting our team with your service needs and look forward to serving you again. Thank you for your business!
Great service , clean facility
Fast, knowledgable sales people. Clean and organized facility.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind review, Susan! We greatly appreciate your business and hope you enjoy your new Silverado! We look forward to seeing you at your first service appointment. Until then, take care!
nice vehicle
they found the enclave we wanted, and made the tire and rim switch to seal the deal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your review, Kevin! We're pleased to know that we were able to get you exactly what you were looking for. We greatly appreciate your business and look forward to seeing you again. Until then, take care!!
Fantastic Experience
They were very good and provided exceptional service. They definitely exceeded my expectations. They have a customer for life.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind review, Troy! We greatly appreciate your business and your loyalty!!