Jess Ford of Pullman

I brought my Ford Ranger in to have the rear pinion replaced and the service was GREAT! I didn't sit for hours (like I have in the past for an oil change) - and my truck was washed afterwards which is very much appreciated (the last time I was there I was told they were short staffed and they could not wash the truck - bad public relations - customers don't want to know about your staffing hardships - if you cut the corner on that what else do you cut the corner on? The problems they found with my truck that day of the oil change were not reviewed with me in detail - they were too busy - understand I am a nurse not a mechanic and I need clear and thorough explanations - not in mechanic jargon - in words that I understand). Wonderful service this time though and I was hesitant about going back but I am very happy that I did return - I have renewed hope. Once I am a dedicated customer it takes a lot to change my mind otherwise. Staff was friendly this time too.

Excellent staff who didn't put unnessacary pressure on buying a new car.

Bought a Ford/Edge - salesperson helpful and knowledgable without being pushy.

I asked for my car to get washed and it got done with no problem

I had a very personal caring experience ,great follow up from my sales man to shop manager . I chose to have service done there because my vehicle gets in right away and work with my schedule . I had a Hurst manual shifter installed on my 2005 Ford Mustang GT did a excellent job and guaranteed work on my warranty . Thank you Jess Ford and Staff.

We were very pleased with the service. The car we bought was a stick and TJ our sales person was more than happy to take us on a drive and then let us "try" driving it. He never made us feel incompetent and encouraged us the whole time. He even stayed late so we could buy the car and we are so happy we did!

Great hometown dealer who really appreciates their customers.

Your service is very good. I have no problem with you in that aspect. Nevertheless I still resent what happened with the old focus I had, that I left in your premises during my trip abroad the last year, thinking that your office could help to sell it. It made me feel the office didn't know who I was, didn't consider I have been your client since 2003, didn't consider that just a little time before I bought the focus you just served, didn't consider the conversations about that trip abroad, as I was a passing-by-unknown client. When I have to wait for the service, I feel terrible sad. If you had asked me before if I would recommend you, I would have no doubt to say yes. Now I feel sad, and I prefer not to talk not in favor, not against. Sorry.

Jess Ford has the most professional and courteous service department I have ever worked with. Work is done on time, without mistakes and explained to you when necessary. Staff listens to your concerns and checks out any problems with the vehicle right away.

josh was helpful and responsive-pricing and trade in done fairly resulted in our purchase.