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Luther Family Ford

(5,519 reviews)
Visit Luther Family Ford
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 15 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2019 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (701) 639-4545 (701) 639-4545
Used (866) 714-2899 (866) 714-2899
Service (866) 927-9018 (866) 927-9018

Reviews

(5,519 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Luther Family Ford from DealerRater.

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Excellent employees, excellent work by all their

Excellent employees, excellent work by all their employees. Courtesy is high achievement for the staff

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

Didn't get any feedback about brake inspection.

Didn't get any feedback about brake inspection. Doesn't seem like the support is what it used to be. Not sure I have the trust anymore.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your paperwork indicates the fronts measured at 8mm and the rears measured at 6mm. Both measurements would indicate they are measuring in the green to yellow range.

Friendly staff, I showed up in line right at 8 and it

Friendly staff, I showed up in line right at 8 and it took until 1:30ish to get done is my only complaint.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Thanks for the prompt fix on the recall on my Lincoln.

Thanks for the prompt fix on the recall on my Lincoln. We were very cordial and it was fixed in the timeframe that you told me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Got me in in a timely fashion which is appreciated but

Got me in in a timely fashion which is appreciated but why do they turn off the day running lights and then not turn them back on when service is finished?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Easy going salesmen, not pushy, knowledgeable, loyalty to

Easy going salesmen, not pushy, knowledgeable, loyalty to other salesmen. Good experience x 2. Would recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Friendly, competent help, on time service, helpful staff,

Friendly, competent help, on time service, helpful staff, good follow-up, would use them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Loved the guy doing the check in for the Oil Change bay.

Loved the guy doing the check in for the Oil Change bay. He was a big help getting me in and very friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

It was a great experience working with Terry again.

It was a great experience working with Terry again. The fiance people took use though everything we needed to know

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

This was my third vehicle purchased from Luther Family

This was my third vehicle purchased from Luther Family Ford. Pleasant experience every time. Will likely return in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.