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Luther Family Ford

(5,519 reviews)
Visit Luther Family Ford
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 15 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2019 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (701) 639-4545 (701) 639-4545
Used (866) 714-2899 (866) 714-2899
Service (866) 927-9018 (866) 927-9018

Reviews

(5,519 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Luther Family Ford from DealerRater.

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I just purchased a Ford F150 from Roger Holland and had a

I just purchased a Ford F150 from Roger Holland and had a great experience. Roger was very helpful going through the electronic features of my truck and explaining what each one does. Great customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Called to inquire about a vehicle they had listed on

Called to inquire about a vehicle they had listed on their website. Was told they had it in stock and available. Now comes the strangest thing that has ever happened to me in over 50 years of purchasing automobiles. When the salesman found out I was from Montana, he checked with a manager and the manager said their stealership doesn’t sell to people from Montana. I asked why and the salesman did not have an answer for me. Craziest xxxx I’ve ever heard. I don’t blame the salesman, he was just the messenger. I wouldn’t do business with this stealership if they were the last one left on the planet!!! I found another vehicle, also in ND, that’s closer to me and that dealership was more than accommodating to sell me an $80K truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Environment was relaxed and not pushy at all!

Environment was relaxed and not pushy at all! Roger Holland was great to work with during our recent vehicle purchase. Highly recommend Luther Family Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I had an excellent experience with Luther Family Ford in

I had an excellent experience with Luther Family Ford in Fargo, ND. Roger was fantastic to work with and he made the whole process a breeze.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchase a used pickup from this dealership.

Purchase a used pickup from this dealership. I was told the vehicle was inspected before going on the lot and everything worked. The next business day after purchasing I found the rear passenger door does not work. I contacted my sales rep and he was not helpful. With the truck being as-is it is ultimately my fault for not finding it but my conversations with sales were misleading.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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The dealership is nice and clean.

The dealership is nice and clean. The people there seem knowledgeable. I have purchased several cars from Luther.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Anna H in service was fantastic!

Anna H in service was fantastic! She saw that I had a serious problem and treated me accordingly. Lonnie went for a ride and my vehicle, which was is serious distress, was fit in due to some cancellations. The courtesy driver was great-although I didn’t catch his name. Everyone I encountered was courteous and professional. I really appreciate top notch service…Makes me a customer for life.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Long lead time for an appointment but once in the door a

Long lead time for an appointment but once in the door a lady service advisor helped me jump hoops and saved me an extra trip.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Easy to make appointment online, quick service, clean

Easy to make appointment online, quick service, clean waiting room with snacks and drinks available

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The dealership was incredible.

The dealership was incredible. They were super patient with me and never came off pushy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.