West Hills Ford

Kudos to the staff at West Hills Ford. Car buying can often be a long ordeal with the customer often leaving the dealership with a car they didn’t really want or not feeling positive about the way the sale came down. Starting with Jeremy the internet salesman. He reached out to me after I inquired about a car from the dealership. He was knowledgeable and answered my questions,. He would promptly return my calls about the specification questions I had about the auto. He never pressured me to come in only suggested I give West Hills an opportunity to do business with me. After a few weeks of getting my self educated on the autos I wanted to consider, I called Jeremy for an appointment. I was given a time and date of my choosing and met with him to discuss my needs, He was open minded and suggested that some of my specifications I had questions about the auto probably would not be necessary after I discussed my driving needs to him. I got the impression he was not trying to sell me but to match my driving requirements to my driving needs. I was then passed along to Kevin who worked with me on nailing down my specifications. Again he gave me the impression that he was more interested in me making the right purchase for my driving needs as opposed to loading a vechile up with unnecessary and expensive options. When time came to discuss price I did not feel like his main goal was to use his knowledge of pricing to the dealerships advantage. He seemed to be empowered by his management to help make the pricing a win/win for me and his company. This has never happened to me in the past with price negotiations with an auto. I think giving the sales representatives enough wiggle room to make the best deal for all is a positive for the management of the company and the buyer. I did not have to sit around and wait as Kevin would have to go back and speak with the manager and consequently come back and say it wouldn’t work (sound familiar car buyers?). My trade in was rock soiled on the blue book value. No games about this or that with the trade in. The financing was seamless and no going back or forth on rates or down payments. In fact he was able to find better financing then I could through my cu. Overall it was a very seamless transparent business deal.

Made an appointment for oil change and had to wait 3 hours. Why make an appointment???? I was at the dealership at my appointment time 9:00. When I arrived I told the Service Advisor that I was there for an oil change and tire rotation under my maintenance plan. Howard the Service Advisor put in my information in the computer and told me it would be $79.99 for the oil change and $19.99 for the tire rotation. I told him My car was under a maintenance plan and he asked if I bought a special one through the dealer where I bought the car because he could not see one in the computer for my car. I proceeded to get a copy of the last oil change paperwork from my glovebox to show him the maintenance plan. In the meantime he went to track down another advisor who was familiar with Mazda. He was told it was printed on the paperwork that he just printed out about my car. After getting that straight I was told it would be 11:30/12:00 before my car would be ready. This is the first time I brought in my car to West Hills for service. Since I bought the car I have taken it to Olympia Mazda to get the oil changed and tires rotated and only had to wait a maximum of 45 minutes. I was very upset that it was going to take 2 to 3 hours for routine maintenance. I called my husband to come and pick me up (I live 30 miles from the dealership) so I would not be sitting there. My thoughts if it was going to take that long for the Service then earn people so they can make other arrangements! I finally got a call @ 12:00 saying my car was finished. When I arrived to pick it up the Service Advisor went over the paperwork and said he wanted to walk me to my car. He walked over to a Ford F-150 truck and tried to unlock it. I advised him my car was a Mazda and showed him where it was parked. My experience yesterday with West Hill was very unsatisfactory. I also questioned the Service Advisor about my armrests on the driver and passenger side doors. My car is only 16 months old and the foam is breaking down. He said that is the way Mazda makes their armrests and there was nothing he could do. I am going to call for a second opinion on that subject. I bought a car where after a little over a year something on the interior is wearing out. That is not right.

The staff at West Hills Ford is outstanding from the time I drive in and until I pick up my truck! It's a pleasant atmosphere, friendly and courteous dealership. West Hills Ford is the most friendly and pleasant dealership to do business with no matter what you're there for! They make you feel comfortable and assured they can help! Their waiting area is comfortable with WIFI, water, coffee, tea or popcorn! If our truck were to be there for along time, as once happened in the past, their courtesy van will drive you home!

I have purchased a lot of new cars. My experience with West Hills Ford / Mazda was the easiest and most pleasant. The Shawn Barrera, the sales person, was very knowledgeable and thorough in describing and demonstrating the vehicles features. That’s what sold the car. We had been to been to other dealerships that day that lacked the same personal attention.

We could not be happier with our new 2018 Mazda Cx-5. Keven knew everything about the Mazda and answered all our questions without trying to up-sell us. Keven is very personalable making our buying experience a pleasure.

I was surprised at the trouble they went to find out what I wanted and then showed me all the possible cars for me. No bait and switch,

Our salesman, John Kim and the Finance Director, Clay Crittendon did an outstanding job getting us into our new Ford Focus. Thank you so much!

Shout out to Bryan for being so efficient and helping me get my car fixed within 24 hours. I have a Ford Fiesta and there was a recall on the clutch. As soon as this issue was fixed, my car drove like a dream. I’ve never been happier with the service i received. Everyone at the ford dealership in Bremerton was so kind and giving. Thank you for being sweet to my toddler and understanding! You guys rock!

My service advisor Roger, was spot on and actually did additional inspections while I was there. A nice experience.I even got my tires rotated.

Every time I take my car in for service the professionalism starts when I arrive at the front door. The receptionist greets me with a smile and a hello and immidiately directs me to the person I need to see. For this appointment I needed the service department. The service department through different people, helped me quickly and with the utmost professionalism and my car was fixed with expert care. I am very happy with the result. Thank you.